Role Purpose

The Solution Consultant Director exists to lead and scale Omilia's pre-sales function within an assigned region or global segment, driving revenue growth through technical excellence and team performance. The role combines senior people leadership with deep domain expertise in conversational AI, CCaaS, and enterprise sales — ensuring that the Solutions Consulting team consistently delivers high-impact, credible, and commercially aligned pre-sales engagements. By setting the standard for solution quality, enabling the team, and acting as the most senior technical voice in strategic deals, the Solution Consultant Director shapes how Omilia is positioned and won in the market.

Accountabilities

• Own the end-to-end pre-sales function for the assigned region or segment — from team structure and capacity to the quality and commercial outcome of every technical engagement.
• Collaborate with the Sales Director supporting the assigned region or Segment.
• Be accountable for the performance, development, and retention of the Solution Consultants and Demo Engineers reporting into this role, creating the conditions for individual and collective excellence.
• Set and uphold the standard for solution architecture quality, RFP response rigour, and demonstration credibility across all regional opportunities.
• Own the strategic relationship with the most complex and highest-value prospects in the region, acting as the senior technical authority where deal complexity demands it.
• Drive alignment between Sales leadership, Product, and Delivery to ensure pre-sales commitments are achievable and that field intelligence continuously shapes the product roadmap.
• Own the regional pre-sales methodology, tooling, and enablement assets — ensuring the team operates with consistency, speed, and technical depth at every stage of the sales cycle.
• Be accountable for the accuracy and completeness of the technical handover from Sales to Delivery for all won opportunities across the team's portfolio.

Key Responsibilities

• Lead, coach, and develop a team of Solution Consultants and Demo Engineers — conducting regular 1:1s, setting clear performance expectations, and building a culture of technical rigour and commercial impact.
• Recruit and onboard Solution Consultant and Demo Engineer talent in alignment with regional headcount plans, ensuring new hires reach full productivity efficiently.
• Personally engage in the most strategically significant opportunities in the assigned region or global segment — leading discovery workshops, solution design reviews, and executive-level presentations where scale or complexity demands senior presence.
• Ensure all demos to be performed in the assigned region or global segment are done to a level of quality appropriate to Sales goals.
• Review and approve Demos, solution architectures, Scopes of Work, High Level Effort Estimates, and RFP responses for major accounts, ensuring alignment with Omilia's delivery standards and commercial risk appetite.
• Collaborate with Sales Directors and Account Executives in an assigned region or global segment to define pre-sales strategy, prioritise pipeline coverage, and align SC resources to opportunity value.
• Build and maintain a library of reusable assets for the assigned region or global segment — demo environments, solution templates, objection frameworks, and technical battle cards — that multiply team effectiveness.
• Serve as the senior escalation point for technical blockers, complex integration requirements, and commercially sensitive scope questions arising during the pre-sales cycle.
• Coordinate with Product and Delivery leadership to translate field intelligence into actionable roadmap input — synthesising capability gaps, competitive signals, and unmet customer needs.
• Drive pre-sales forecasting accuracy in collaboration with Sales leadership, providing visibility into deal progression, technical risk, and resource requirements.
• Represent Omilia at senior customer forums, industry events, and partner engagements, reinforcing the company's technical reputation and market credibility.
• Own continuous improvement of pre-sales processes, tooling, and team capability — identifying and closing gaps in methodology, skills, or assets that limit team performance.