Solution Lead

Department: Service Delivery

Employment Type: Permanent - Full Time

Location: London, UK

Description

Overview of the Role:

At Veovo, we help airports, transport hubs and major venues understand how people move through their environments, enabling smarter operational decisions and better passenger experiences.

As a Solution Lead, you'll be the crucial link between our customers, project managers and implementation teams. You'll work with customers to understand their operational challenges, translate their requirements into scalable solutions, and ensure successful delivery of Veovo's passenger predictability and flow management technology.

This is a highly visible and varied role that combines customer engagement, data-driven problem solving, technical consultancy and project delivery. You'll help organisations optimise passenger flow, predict congestion, improve queue performance and make better use of real-time operational data.

No two days are the same. One day you may be running a customer workshop, the next reviewing passenger-flow data, advising on sensor placement, or helping an implementation team solve a complex operational challenge.

Your Key Responsibilities

• Act as the primary technical partner to Project Managers, helping define scope, identify risks, and ensure successful delivery of customer projects.
• Lead discovery workshops and work closely with customers to understand operational requirements, passenger flow challenges and business objectives.
• Translate customer needs into clear technical requirements and implementation plans for delivery teams.
• Design and validate passenger flow and data collection solutions that deliver measurable operational value.
• Collaborate with implementation consultants, data specialists and project teams to ensure solutions are deployed successfully and meet customer expectations.
• Serve as the key technical point of contact throughout the project lifecycle for both customers and internal stakeholders.
• Support the design of data-driven solutions using operational, passenger and queueing datasets.
• Advise on hardware deployments, including camera and LiDAR placement, to ensure effective coverage and data collection.
• Promote best practices, documentation standards and knowledge sharing across the wider delivery organisation.
• Conduct solution reviews and contribute to continuous improvement of Veovo's implementation methodology.