Franklin Fitch
Solutions Architect
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About the Opportunity
Our client is an innovative enterprise software company developing AI-driven technology that helps large organisations automate complex research, analysis, and decision-making processes. Following significant growth and increasing demand from enterprise customers, they are looking to hire an experienced Solutions Architect to bridge the gap between customers, engineering, and commercial teams.
This is an opportunity to join a high-growth technology business where you'll work with cutting-edge AI solutions, modern cloud technologies, and some of the largest enterprise organisations.
The Role
As a Solutions Architect, you will act as a trusted technical advisor throughout the customer lifecycle, helping enterprise clients design, deploy, and optimise secure, scalable AI solutions within their existing environments.
You'll collaborate closely with Sales, Engineering, Product, and Customer Success teams to ensure successful implementations while driving long-term customer adoption.
Key Responsibilities
Customer Architecture & Technical Leadership
- Act as the primary technical contact throughout pre-sales and implementation engagements.
- Lead technical discovery sessions, architecture workshops, and solution design discussions.
- Advise customers on secure deployment models, infrastructure design, and integration strategies.
- Work alongside engineering and security teams to address technical and compliance requirements.
- Build trusted relationships with senior technical stakeholders across infrastructure, security, and engineering functions.
- Present complex technical concepts clearly to both technical and non-technical audiences.
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Pre-Sales Support
- Partner with Sales on enterprise opportunities by providing technical expertise and architectural guidance.
- Help customers evaluate cloud architecture, security controls, networking, and integration approaches.
- Resolve technical concerns throughout the sales process and support proof-of-concept activities where required.
Customer Implementation & Success
- Guide customers through onboarding, deployment, and initial adoption.
- Support customers with new product releases, feature adoption, and solution enhancements.
- Troubleshoot complex technical issues and coordinate with engineering teams to drive resolution.
- Identify risks early and help ensure successful long-term customer adoption.
Cross-Functional Collaboration
- Work closely with Engineering, Product, and Customer Success teams to represent customer requirements.
- Translate customer feedback into technical recommendations and product improvements.
- Contribute to implementation best practices, deployment standards, and technical documentation.
Experience Required
Customer-Facing Technical Experience
- 4+ years' experience in a customer-facing technical role such as:
- Solutions Architect
- Technical Account Manager
- Infrastructure Architect
- Customer Solutions Engineer
- Sales Engineer
- Experience leading technical discussions with enterprise customers.
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Cloud & Infrastructure
- Experienced with either AWS, Azure, or GCP
- Cloud architecture and infrastructure
- Enterprise networking
- Identity & Access Management (IAM)
- Security best practices
- Infrastructure integration and troubleshooting
- Kubernetes
- Infrastructure as Code (IaC)
Professional Skills
- Excellent communication and presentation skills.
- Comfortable engaging with senior technical and business stakeholders.
- Strong commercial awareness with the ability to balance technical and business priorities.
- Highly organised with excellent ownership and follow-through.
- Comfortable managing multiple complex enterprise engagements simultaneously.
Ideal Profile
We're looking for someone who:
- Enjoys solving technically challenging problems.
- Thrives in fast-paced, high-growth environments.
- Has a genuine interest in AI, cloud technologies, and enterprise software.
- Is proactive, self-motivated, and comfortable working with ambiguity.
- Works collaboratively across technical and commercial teams.
- Takes ownership and is passionate about delivering exceptional customer outcomes.
Why Apply?
- Join a rapidly growing AI software company at an exciting stage of expansion.
- Work with cutting-edge AI and cloud technologies.
- Partner with large enterprise customers on business-critical projects.
- Collaborate with experienced engineering, product, and commercial teams.
- Excellent opportunity for career progression within a high-growth technology business.
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