Pulse Group
Solutions Architect
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Role: Solution Architect – CRM & Customer Data
Location: Reading | Hybrid – 2 days per week
Salary: DOE
I’m working with a company going through a significant digital and customer transformation. They’re looking for an experienced Solution Architect to join the team and help shape the future of their CRM and customer data landscape.
This is a pure architecture role, no coding, with the opportunity to work on some genuinely large-scale customer technology programmes.
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You’ll be involved in:
- Building a Customer 360 / single customer view
- CRM and Customer Data Platform (CDP) architecture
- Customer identity, consent and segmentation
- Loyalty and personalisation capabilities
- Integrating customer data across digital channels and platforms
- Supporting technology and product selection
- Working across Salesforce, Databricks and the wider customer technology ecosystem
- Designing solutions that can scale across multiple international markets
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We’re looking for an established Solution Architect with experience across CRM, customer data or CDP transformation. Retail/ecommerce experience would be particularly useful, although strong experience within a large-scale B2C environment will also be considered.
If you’ve worked on Customer 360, CDP, CRM or loyalty transformation and are interested in hearing more, drop me a message.
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