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Description
We have an immediate opening for a Solutions Consultant to join our growing team at Odicci, a gamification platform that helps businesses drive engagement, retention and loyalty through game-based experiences. The Solutions Consultant is primarily responsible for determining the size and shape of opportunities with customers and prospects. This involves working closely with our Sales, Technical and Marketing teams to define solutions that meet our customers’ needs.
Our Solutions Consultants need to be part business analyst, part architect and part storyteller in order to define the best-fit technical solution, connect it clearly to a customer’s business goals, and confidently guide prospects from first conversation to signed deal.
Responsibilities
- Work with prospects and customers up to CXO level to understand their pain points, define business and technical solutions, and educate them on how Odicci addresses them.
- Run discovery conversations that uncover the real business driver behind a request typically engagement, retention or loyalty and translate it into a tailored solution with a credible return-on-investment story.
- Own the solution and work with the delivery teams to ensure the right solution is successfully delivered to our customers.
- Configure and deliver tailored demos for prospects, including the setup of gamified experiences, user-interface design and integration touchpoints.
- Support partners and prospects during trial usage of our SaaS solution, troubleshooting issues and guiding them towards a successful outcome.
- Work closely with sales teams in the pursuit of new business, adapting the pitch for technical buyers and executive sponsors alike.
- Provide technical backup to the Sales and Marketing teams, including input on proposals, scoping documents and RFP responses.
- Provide technical feedback and guidance to the product management team, representing the voice of the customer in the roadmap.
- Create and confidently deliver technical presentations, both internally and externally.
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Skills and Experience
- Comfortable discussing APIs, integrations, SDKs, webhooks and data feeds well enough to answer prospect questions and scope feasibility coding ability is a plus but not required.
- Understands customer technical needs and requirements and can translate them into a workable solution design.
- Understands the prospect’s market, business strategy, issues and decision drivers, as well as their technology landscape.
- Ideally has worked in a marketing or analysis environment, with a good understanding of marketing processes and techniques.
- Strong communication and presentation skills up to CXO level.
- Comfortable facing clients in demanding situations and able to think on their feet when a demo takes an unexpected turn.
- Able to convince others to follow their recommendations.
- Experience working cross-functionally with sales, product and engineering teams, sitting comfortably between customer need and product roadmap.
- Able to simplify complex functionality into a clear, compelling narrative, both in person and in writing.
- Self-starter with strong organisational skills, able to manage multiple tasks simultaneously.
- Appreciates challenging situations and maintains a sense of urgency to complete tasks.
- Reliable and thorough, with strong attention to detail.
- A genuine interest in gamification, behavioural design or SaaS more broadly is a strong plus and tends to correlate with long-term success in this role.
- 2 years’ experience as a Solutions Consultant, Sales Engineer or similar customer-facing technical role.
- Educated to degree standard, ideally in a relevant field such as computer science or engineering, or an equivalent professional qualification.
- Ability to travel extensive domestic and some international travel required; assume 50% travel.
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Qualifications
- Bachelor’s degree in a relevant field, e.g. computer science, engineering, or equivalent professional experience.
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