Cisco
Solutions Engineer - Splunk
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Splunk is currently seeking a highly motivated individual to join our presales team as a Solutions Engineer in the UK to focus on our Strategic Accounts.
As a Splunk Senior Solutions Engineer, you’ll be the deep-dive technical sales resource for the UK Sales team supporting our clients across the region. This role has a specific focus on Strategic accounts; these are our high-value customers with significant revenue potential, market influence, or alignment with our product vision.
The Senior Solutions Engineer will provide tailored solutions and technical executive-level engagement to drive long-term growth and partnership.
The Senior Solutions Engineer must be comfortable building rapport with technical champions, augmenting the account team and serving as a trusted advisor. Developing and owning technical proof activities to advance expansion opportunities, as well as drive product adoption.
Key Responsibilities:
- Technical Expertise: Serve as a subject matter expert on Splunk products and solutions, providing technical guidance and support to strategic accounts.
- Solution Development: Design, develop, and implement customized solutions that align with customers' desired business outcomes and demonstrate quantifiable, measurable value.
- Customer Engagement: Collaborate with sales teams to understand customer requirements and operational pain, deliver compelling presentations, and demonstrate the value of Splunk solutions.
- Account Management: Build and maintain strong relationships with our technical champions, ensuring their long-term success and satisfaction.
- Problem Solving: Identify and resolve technical issues, ensuring customer satisfaction and successful deployment of Splunk products.
- Training and Support: Conduct training sessions and workshops for customers, enabling them to maximize the use of Splunk solutions.
- Event Participation: Demonstrate Splunk products and services to customers on-site, remotely via webinars, and at field events such as conferences and trade shows.
- Continuous Improvement: Work closely with the presales team and management to develop and continually improve working practices, standard methodologies, and presales processes.
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Qualifications:
- Experience: Minimum of 5 years of experience in a solutions engineering or similar role, preferably within the data analytics or IT industry, with a focus on strategic accounts.
- Technical Skills: Proficiency in Splunk products or similar, data analytics, and operational intelligence. Strong knowledge of IT infrastructure, cloud technologies, and security protocols.
- Domain Knowledge: Either, security operations, Observability, DevOps, IT operations, big data or log management.
- Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences.
- Problem Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer needs.
- Great Teammate: Ability to work collaboratively with multi-functional teams, including sales, product development, and customer support.
- Education: Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degrees or certifications in relevant areas are a plus.
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