Uber Boat by Thames Clippers
Solutions Integration Engineer (6-12 month FTC)
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Job Summary
This is a fixed-term contract for a hands-on technical integration role within the IT team, focused on delivering a strategic customer data platform acting as a central customer repository. The role will play a key part in the technical design, integration architecture, API connectivity, troubleshooting, and successful implementation of multiple connected retail systems.
Working closely with business stakeholders and third-party implementation partners, the role will define technical requirements, validate business needs, assure solution design, resolve integration challenges, and ensure robust end-to-end system operation.
Following delivery of the core customer repository, the role will lead the technical integration of additional customer-facing systems, driving seamless data exchange, authentication, loyalty, and personalisation capabilities across the technology landscape.
Qualifications & Experience
- Strong hands-on experience in system integration, API development, and database technologies.
- Proven track record in project engineering or technical delivery roles within IT environments.
- Ability to translate business requirements into technical solutions and oversee implementation.
- Excellent problem-solving and analytical skills, with attention to detail.
- Strong communication and stakeholder management skills, including working with external vendors.
- Proactive, action-driven, and comfortable in a fast-paced environment.
- 7- 10 Years experience of System Integration as part of technology projects
- Helpful but not essential to have experience with customer data platforms, loyalty systems, or personalisation engines.
- Working knowledge of Microsoft Azure, M365, and modern API frameworks.
- Familiarity with data security standards and GDPR compliance.
- Desirable to have a degree-level qualification in IT or related discipline and project management certifications (Prince2 / Agile).
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Key Responsibilities
Technical Integration Engineering (60%)
- Validate solution designs produced by third-party vendors.
- Ensure API specifications, interface definitions and data mappings meet business requirements.
- Review technical architecture and challenge vendor recommendations where necessary.
- Act as the technical authority across the customer repository and connected systems.
- Coordinate and manage technical dependencies between multiple third-party suppliers.
- Lead technical issue resolution, defect management and integration troubleshooting.
- Ensure end-to-end solution integrity across authentication, customer data, loyalty and personalisation services.
- Review testing evidence and validate that solutions meet functional and non-functional requirements.
- Ensure security, GDPR and operational support requirements are incorporated into designs.
- Provide technical assurance through design reviews, implementation reviews and go-live readiness assessments.
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Business Analysis & Requirements (30%)
- Work closely with business stakeholders to understand customer, operational and commercial requirements.
- Facilitate workshops to capture and document business processes, use cases and functional requirements.
- Translate business needs into technical and integration requirements.
- Challenge and validate requirements to ensure underlying business objectives are understood.
- Assess business impact, process implications and operational considerations of proposed designs.
- Support prioritisation of requirements and management of scope throughout the delivery lifecycle.
- Assist with user acceptance testing and business readiness activities.
Work Package Management (10%)
- Manage assigned work packages and technical deliverables within agreed timelines.
- Track technical risks, issues and dependencies and ensure appropriate mitigation actions.
- Coordinate activities between internal teams and third-party suppliers.
- Provide concise progress updates to project stakeholders and governance forums.
- Support project planning and implementation activities as required.
Behavioural Competencies:
- Analytical
- Proactive / Hands On
- Logical/Systematic
- Communication
- Practical
- Organisational skills
- Problem Solver
- Resourceful
Location and Travel
Located at Clipper House, Trinity Buoy Wharf.
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