Ongo Recruitment
Solutions Specialist
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Job Title: Solutions Specialist (12 month contract)
Team: Technology & Innovation
Service: Resources & Commercial Services
Responsible to: Development & Security Manager
This is a job working for Ongo
Salary: £43,911
Job Summary
A key member of the Technology and Innovation team, working within the Development and Security division transforming business requirements into valuable solutions, helping to deliver the operational plan.
Benefits of working with Ongo include:
- 30 days paid holiday plus bank holidays and your birthday off
- Exceptional leave
- 15 hours per year paid volunteering
- Annual pay review
- Mileage reimbursement at 55p per mile
- Free parking (pass provided)
- “No sick days” voucher
- 9.5% pension contribution (Aviva)
- 3x salary life assurance policy
- Enhanced maternity/paternity pay
- Simply Health package (including Pro-counselling for family members)
- Housing Perks
- Agile working
- Home working equipment provided
- Local gym discounts
- Discounts at Costa and Starbucks (town centre)
- Car lease scheme
Main Responsibilities
- Ensuring assigned projects are managed in a consistent and methodical approach throughout their life cycle.
- Providing expertise to identify and translate business requirements into design and architectural documents for development.
- Responsible for the design, development, testing and implementation of new services or changes to existing ones.
- Deliver training to colleagues where appropriate for new systems and changes to existing ones.
- Take complex objectives or problems and work through them to deliver simple solutions.
- Help business functions/departments work more efficiently by utilising existing solutions and identifying new requirements where appropriate.
- Be a solution subject matter expert to help promote solution possibilities and opportunities as well as assisting operational maintenance.
- Ensure the infrastructure remains in a healthy state through the creation of proactive monitoring, making recommendations to rectify potential issues and increase performance.
- Provide assistance and support to other team members in delivering projects and diagnosing errors.
- Working closely with the support division on a regular basis to respond to demanding needs, assisting with any additional work as and when required.
- Involvement with system upgrades, patching and development work including approval of changes. Testing to ensure a consistent, high-level customer experience and quality assurance.
- Ensure technical writing is completed on all changes and projects to enable internal and external support to effectively troubleshoot and maintain.
- Documentation of all areas of infrastructure processes and procedures at both summary and technical levels.
- Maintain excellent working relationship with customers, 3rd party support, developers and other key professionals.
- Ensuring best practices and industry standards are being adhered to as far as possible ensuring we remain secure and compliant.
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Skills, Competence, Experience Required
- Be competent with and have a broad understanding of administering and querying MS SQL databases.
- Experience with administering and querying MySQL and Sybase databases.
- Utilise various SQL functions to perform data extraction, transformation and loading between databases.
- Expert experience of integrating various systems in a variety of methods available ranging from direct integrations, flat files, ETLs and APIs.
- Experience with Azure Logic Apps and other Microsoft Azure technologies.
- Experience with Azure Data Factory and Microsoft Power BI.
- Experience with Javascript/jQuery, HTML and CSS is essential.
- Experience with PHP, JSON, VB.Net and C# is desirable.
- Experience within the Housing sector is desirable.
- Competent at data manipulation, validation and verification.
- Experience of mapping business processes to ensure solutions consider all eventualities.
- Experience of Aareon QL, Versaa and Advanced DRS desirable.
- Practical experience of quickly being able to pick up and have a thorough understanding of new technologies.
- The ability to be able to provide simple explanations of technical matters to non-technical personnel.
- Excellent communication skills and interpersonal skills with the ability to communicate at all levels within the organisation and external agencies.
- Ability to communicate in a positive, friendly and effective manner, with technical or non-technical customers, making difficult decisions and in a variety of situations.
- The ability to plan, prioritise and complete complex workloads to meet deadlines and service requirements.
- Strong commitment to continual service improvement and delivering quality work at all times.
- Knowledge of project management or familiarity with project management methodologies.
- In particular a familiarity with creating briefs, specifications and risk logs as well as working with a procurement team to run tenders where appropriate.
- Managing implementation plans and issues logs, working with account managers, product managers and developers to deliver project outcomes.
- Excellent analytical and organisational skills.
- Ability to work outside normal working hours in accordance with achieving set targets.
- Have an overall awareness of software and hardware and skilled in all other general aspects of ICT.
- Self-motivated individual with the ability to take direction.
- The ability to openly collaborate with team members.
- Ability to perform well in a high-pressured environment and to deliver work against tight deadlines.
- The ability to comfortably debrief or present to peers and customers.
- Comfortable when presenting to stakeholders within the business.
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Close date for applications Thursday 8 October
For more about us, visit www.ongo.co.uk
We want our organisation to reflect the communities we serve, and we actively encourage applications from candidates of all backgrounds, particularly those from groups currently under‑represented in our workforce.
As a Disability Confident Employer, we are committed to creating an inclusive and accessible recruitment process. This means we actively encourage disabled candidates to apply, we work to remove barriers within our recruitment practices, and we guarantee to consider applicants with a disability who meet the essential criteria for the role.
If you need any adjustments at any stage of the recruitment process, please let us know. We are happy to support you to ensure you can perform at your best.
Ongo Recruitment will act as an employment agency on your behalf in seeking permanent employment opportunities. We understand that you are seeking work. By continuing with our registration process, you agree to Ongo Recruitment providing work-finding services to you.
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