Fife Council
Solutions Support Officer
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Proposed Interview Date: Week Commencing Monday 26 October 2026
Closing Date: Sunday 4 October 2026
Contract Type: Temporary for 1 year - 5 Vacancies available
Salary: FC5 £29,170.80 to £31,761.26
Working Pattern: 36 Hours Per Week
Location: Glenrothes
As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply [https://www.fife.gov.uk/jobs/how-to-apply] section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement [http://www.fife.gov.uk/jobs/supportingstatement].
Job Details
The jobs are currently all within the Technical & Hosting section within BTS and depending on Service requirements and allocation, your duties may/will include:
- Contributing to the Desktop Transformation project
- General customer support and advice
- Call management using Assyst
- Assisting in a wide variety of project delivery work
- Investigating and troubleshooting issues with Council endpoint devices
- Documenting work instructions, solutions, and other technical documentation
- Other technical work as required
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The Person
- Educated to SCQF level 5 which includes National 5 or SVQ level 2 or Standard Grades at Credit level or equivalent
- Self-motivated with a good knowledge of problem identification and resolution
- You should have experience of working in an ICT role within a Team environment.
- Be able to demonstrate good interpersonal and communication skills.
- A good track record of technical problem solving and technical delivery across a large and complex organisation would also be advantageous.
- A driving licence while desirable is not essential, but the ability to travel within Fife is essential.
Before confirming appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.
Further Information
- Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile [https://www.fife.gov.uk/__data/assets/file/0013/40243/BTS-Solutions-Support-Officer-G129.01.pdf]
- How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters [https://www.fife.gov.uk/__data/assets/file/0014/40127/OD12-How-We-Work-Matters-Framework-2.pdf] behaviour framework for more information.
- Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services
- Directorate Information - Council Department information [https://www.fife.gov.uk/kb/docs/articles/council-and-democracy/council-departments#xd_co_f=MzBlNmFkMDAtYzRiZi00OTgyLWI3MjUtM2MxZWU1OWIwODQx~]
- Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
- Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk [transactions.recruitment@fife.gov.uk]
- AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here [https://www.fife.gov.uk/__data/assets/pdf_file/0028/94771/AI-and-Recruitment-Candidate-Guidance.pdf]
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For further information please contact: Scott Greer - Scott.Greer@fife.gov.uk
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