HCLTech
Sophis L1/L2 Trade Desk Support Engineers
London
Posted about 17 hours ago
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Job Role: Sophis L1/L2 Trade Desk Support Engineers
Location: London, UK
Experience level: 8+ Years
Job Description:
Trade Desk & Application Support
- Provide L1/L2 support for Sophis Risque, handling trader and risk-desk queries, incidents, and service requests in real time
- Triage and resolve issues related to trade booking, pricing, valuation, P&L breaks, and risk calculations (VaR, Greeks)
- Log, track, and escalate incidents per ITIL process; ensure resolution within SLA
- Support intraday and EOD/SOD batch processes — monitor jobs, troubleshoot failures, and reprocess as needed
- Perform first-level root-cause analysis before escalating to L3/development or vendor (Finastra) support
Technical Support
- Monitor system health, batch jobs, and automated alerts; respond proactively to performance issues
- Perform basic SQL queries (Oracle/SQL Server) for data checks and issue diagnosis
- Assist with static/market data setup, validation, and corrections
- Support release/patch deployments and environment refreshes under guidance of senior team members
- Use scripting (Shell/Python/PowerShell) for routine monitoring and support tasks
Stakeholder Coordination
- Act as the first point of contact for front-office traders and risk teams during market hours
- Communicate incident status, workarounds, and resolutions clearly and promptly to desk users
- Escalate complex functional/technical issues to the Support Lead or L3 team with proper documentation
- Coordinate with vendor support for defect logging and tracking, as directed
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Documentation & Process
- Maintain incident logs, known-issue lists, and support runbooks
- Follow standardized operating procedures for common issues and fixes
- Contribute to knowledge-base articles and process documentation
- Participate in shift/on-call rotation for trading-hours and after-hours coverage
Skills & Experience
Functional Knowledge
- Working knowledge of Sophis Risque — trade lifecycle, pricing, risk, and P&L basics
- Exposure to one or more asset classes: Equities, Fixed Income, FX, Commodities, Derivatives
- Basic understanding of trading and risk management processes in investment banking
Technical Skills
- SQL basics and database troubleshooting (Oracle/SQL Server)
- Familiarity with Unix/Linux environments and batch processing
- Basic scripting (Python, Shell, or PowerShell) for support tasks
- Awareness of integration protocols (MQ, FIX, REST APIs) is a plus
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Alternative Platforms
- Candidates with equivalent experience on Murex MX.3, Calypso, or Summit (with a focus on risk and trade support functions) will also be considered if Sophis-specific talent is unavailable
Soft Skills
- Strong ownership and responsiveness under time pressure, especially during market hours
- Good communication skills to interact directly with traders and risk desk users
- Ability to work independently on routine issues and know when to escalate
- Team player, willing to learn and take direction from senior support staff/Support Lead
Qualifications
- Bachelor's degree in computer science, Finance, Engineering, or related field
- 3–6 years of experience in trading/risk application support, with hands-on exposure to Sophis Risque (or equivalent platform) preferred
- Experience working in a trade-desk-facing support role within banking/financial services is a plus
- ITIL awareness/basic certification is a plus, not mandatory
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Skills
Sophis Risque
L1/L2 Support
SQL
Oracle
SQL Server
Unix/Linux
Python
Shell Scripting
PowerShell
Trade Lifecycle
Risk Management
P&L Analysis
ITIL
FIX Protocol
MQ
REST APIs
Location