Evri Group

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Sort Centre Supervisor

Salary: £27,560.04
Hours: 40 p/week
Work Pattern: Mon-Fri
Shift Time: 5am-1.30pm

Join Evri Premium

You may have seen that DHL eCommerce UK is now part of the Evri Group, bringing the two businesses together as part of the UK's premier parcel delivery company. This opportunity will be joining Evri Premium – a network of DHL, which is being launched during 2026. As we continue our transition to the new Evri Premium brand, you may still see DHL branding at our Runcorn site and work alongside colleagues using DHL systems and email addresses.

We are now looking for an experienced and motivated Sort Centre Supervisor to join our team in Runcorn. This is a hands-on leadership role where you will oversee the day-to-day operation of the Sort Centre, lead and motivate a large operational team and ensure we consistently deliver against our safety, quality, service and productivity targets.

What You'll Be Doing

As Sort Centre Supervisor, you will:

• Lead, manage and motivate a large operational team, ensuring performance and productivity targets are achieved.
• Oversee daily Sort Centre processes and ensure the operation runs safely and efficiently.
• Plan manpower in line with forecasts, workloads and daily arrivals.
• Monitor performance against agreed KPIs and identify opportunities to improve efficiency.
• Communicate effectively with your team and encourage involvement in continuous improvement initiatives.
• Ensure correct operating methods and working practices are followed at all times.
• Maintain high standards of Health & Safety and ensure operations under your control are carried out safely.
• Ensure all required quality checks are completed in line with company processes and procedures.
• Monitor and maintain Quality of Service for our customers, escalating and reporting issues where required.
• Identify training and development needs within the team and support employees in developing their skills.
• Manage attendance and conduct processes in line with company policy.
• Ensure equipment is maintained appropriately and any faults or issues are reported through the correct channels.
• Support the Sort Centre Manager across all aspects of mail and parcel production.
• Support our International operation and provide cover for relevant duties when required.
• Ensure required operational reports and administration are completed accurately and on time.
• Maintain high standards of housekeeping throughout the Sort Centre.
• Support remedial charge and non-compliance processes, ensuring appropriate evidence and documentation is completed and escalated.
• Share best practice, coach team members and ensure resources are used effectively in line with operational requirements.