Southwark Integrated Discharge Service Manager

The Integrated Discharge Service Manager

The Integrated Discharge Service Manager will work across Inpatient, Crisis and Community services within the Southwark Directorate.

The role reports directly to the Urgent and Crisis Services General Manager with strong links maintained with the Discharge Team, inpatient wards, Home Treatment Team, Psychiatric Liaison, ARC and the Trust Right Care Programme.

The Purpose of the Role

The purpose of the role is to ensure the directorate delivers a reduction in readmission, length of stay and bed occupancy on the inpatient units and more generally improve patient’s access, experience, and outcome.

Key Responsibilities

• Utilise highly specialist knowledge and expertise through comprehensive support in the assessment, complex planning, implementation, and overall evaluation of individual patient where a likely delay in discharge is indicated.
• In these circumstances, liaison with multi-disciplinary teams and external partners to plan complex discharges and resolve organisational or external issues impacting on a timely transfer of care are required.
• The role necessitates strong and confident clinical decision-making ability.
• Actively pursue actions relating to patients who are delayed discharges due to barriers. This will require the post holder to work collaboratively with all relevant parties including external agencies.
• Be accountable for escalating internal and external issues and delays that cannot be resolved in a timely manner and provide assurance once a resolution is achieved.
• Gather and synthesise information obtained from the Right Care Team, inpatient Bed Management Meeting, Zoning information from community services, ED Liaison activities, Multi Agency Discharge Events (MADE), Delayed Transfer of Care (DToC)/CRFD huddles, Daily Clinical Care meeting (DCCM) and the Acute Referral Centre for Borough demand and capacity planning and across the directorate.