AccorHotel
Spa Supervisor
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Company Description
Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.
Delano is a place where personality, creativity, and genuine connection come together. We value curiosity, individuality, and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive, and genuinely warm hospitality.
Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture, and community, and a joint venture with Accor.
Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team, and play a part in creating a hotel that feels distinctly Delano from day one.
Job Description
Under the general guidance of the Director of Rooms, the Spa Supervisor is responsible for overseeing the coordination of activities in the treatment rooms and spa facilities.
They will also ensure the highest standards of cleanliness, service, and guest satisfaction. This role coordinates external providers, cleaners, and spa reservations while ensuring seamless guest experiences, operational efficiency, and strict adherence to brand standards. The Spa Supervisor plays a key role in guest relations, inventory control, and the overall wellness environment of the spa, with a focus on luxury service and operational excellence.
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YOUR KEY RESPONSIBILITIES:
- Collaborate daily with the Director of Rooms, provide activity updates, and monthly reports
- Ensure cleanliness and maintenance of spa, equipment, and guest areas
- Coordinate with housekeeping and engineering for repairs and cleanliness
- Oversee changing room upkeep; ensure spa opens/closes on schedule
- Monitor therapist performance and guest feedback
- With the Director of Rooms, optimizes spa coverage
- Handle guest services: greet guests, assist with services and retail, resolve issues, and maintain high satisfaction
- Oversee purchase orders and storage maintenance
- Manage daily Book4time revenue reporting
Qualifications
- Minimum of 1-2 years' experience in a supervisory role within a spa or wellness environment, preferably in an upscale or luxury lifestyle brand hotel
- Proficient in spa management software and general computer applications
- Excellent organizational and multitasking abilities to handle daily spa operations smoothly
- Exceptional customer service skills with a guest-focused mindset
- Flexible availability to work varied shifts, including weekends and holidays
- Strong communication skills, both verbal and written
- Ability to maintain high standards of cleanliness, safety, and facility maintenance
- Knowledge of spa treatments, products, and industry trends
- Professional demeanor with a polished appearance and positive attitude
- Ability to collaborate effectively with other departments and vendors
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What's in it for you...
- The opportunity to launch a visionary hospitality brand in London and shape its culinary identity.
- Join a fast-growing international group focused on building a global hospitality brand.
- A creative, ambitious environment where innovation and excellence are encouraged.
- Be part of a passionate team building a strong portfolio of hospitality concepts.
- Strong development opportunities.
At Delano London, innovation, excellence, and guest-centricity are core. The culture is collaborative and inspiring, with values rooted in authenticity, sophistication, and redefining luxury hospitality.
Additional Information
Why Delano London?
Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed, and everyone plays a part in creating something memorable. We work hard, make it fun, and look out for one another, with opportunities to learn, grow, and build meaningful relationships across Delano, Ennismore, and Accor.
Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.
Job-Category: Wellness & Recreation
Job Type: Permanent
Job Schedule: Full-Time
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