About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Spa Supervisor

Full Time | 40 Hours per Week

King Street Townhouse Hotel

Reporting to the Spa & Operations Manager

The Spa Supervisor will support the Spa Manager in the day-to-day operation of the Spa and Gym, helping to ensure exceptional guest experiences, high operational standards and a positive, well-organised working environment.

Key Responsibilities

• Support the Spa Manager with the daily operation of the Spa and Gym.
• Supervise and guide the team during assigned shifts, providing direction and support where required.
• Act as the point of contact for colleagues and guests during the Spa Manager’s absence or when delegated.
• Assist with duty management responsibilities and ensure the smooth running of the department.
• Support the achievement of revenue targets across treatments, memberships, retail and leisure.
• Monitor team productivity, stock usage and operational efficiency, reporting any concerns to the Spa Manager.
• Ensure all guest interactions reflect the luxury standards and values of King Street Townhouse Hotel & Spa.
• Monitor treatment, service, presentation and operational standards, addressing minor issues promptly and escalating matters where necessary.
• Help ensure that the guest journey, from booking and arrival through to treatment and departure, is seamless and personalised.
• Deliver exceptional treatments and provide professional hosting for spa guests, where appropriately qualified.
• Assist with rota planning and resource allocation in line with business levels and operational requirements.
• Maintain high standards of cleanliness, hygiene and presentation throughout the Spa, Gym and associated back-of-house areas.
• Assist with ordering, stock control and regular stocktaking, reporting discrepancies or low stock levels to the Spa Manager.
• Ensure products and equipment are used responsibly and in accordance with company procedures.
• Deal with guest feedback and complaints promptly and professionally, escalating issues to the Spa Manager where appropriate.
• Support the delivery of product, retail and technical skills coaching within the team.
• Promote knowledge sharing, best practice and adherence to departmental Standard Operating Procedures.
• Ensure Spa procedures are followed consistently and highlight opportunities for improvement.
• Support the induction, onboarding and training of new colleagues.
• Contribute to maintaining positive team morale and a collaborative, professional working environment.
• Help manage team organisation and conduct in line with company values and business requirements.
• Attend and contribute to relevant departmental and hotel meetings when required.
• Ensure all legal, licensing, health and safety requirements are followed and promptly report any concerns.
• Complete all required e-learning, training and compliance activities within the specified deadlines.
• Undertake any other reasonable duties appropriate to the role and level of responsibility.