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About the Role
Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’
Home to the award-winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant
Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
- Access to Wagestream - https://wagestream.com/en/
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
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The advertised rate is applicable to hours worked on weekdays (Monday - Friday), an additional £2 per hour will be applied to hours worked on weekends (Saturday & Sunday)
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Key Attributes
- Level 3 Beauty Therapy qualified - Required
- Empathetic, calm, and professional approach
- Strong technical spa therapy knowledge
- High attention to detail and hygiene standards
- Excellent guest service and communication skills
- Flexible, organised, and team-oriented
Role & Responsibilities
- To provide a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated, and by treating all clients with individual attention.
- To ensure all treatments are carried out to the highest standards
- Promote and sell the services of the Spa and Salon and maximise the potential of all sales.
- To work towards retail sales and retail % targets set.
- To ensure treatment rooms and all public areas are kept clean and tidy according to Spa check list and health and safety standards – maintaining the five-star level of cleanliness
- Responsible for maintaining an effective stock control system in your treatment room
- Monitor the cost of product and correct usage of the products in treatments
- Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
- To participate in on-going training programs / Review Audits.
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
- All other duties as required
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