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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Bridgewood Manor Hotel and Spa is located in Chatham, Kent, is a charming and inviting retreat set amidst tranquil surroundings. The hotel is furnished with comfortable and elegantly decorated rooms and has a reputable restaurant that serves a mix of contemporary and classic British cuisine. Our six function rooms cater for corporate events, conferences, and weddings and the spa is available for a range of treatments designed to rejuvenate and relax. Facilities include a heated indoor pool, sauna, steam room, and a fully equipped fitness centre.
OUR BENEFITS
- You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
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A DAY IN THE LIFE OF A THERAPIST AT OUR HOTEL
- Deliver a full range of body and facial treatments to the highest professional standard, tailored to each individual guest.
- Conduct thorough pre-treatment consultations, ensuring all health conditions, contraindications and preferences are identified and respected.
- Create a consistently calm, welcoming and personalised environment from the moment the guest arrives to the moment they leave.
- Maintain treatment rooms to the highest standard of cleanliness, presentation and hygiene at all times.
- Confidently recommend and retail spa products as a natural extension of the treatment experience, not as a sales pitch.
- Anticipate guest needs and respond proactively, not just reactively.
- Handle any guest concerns or feedback with confidence, warmth and professionalism
- Manage your schedule efficiently, minimising gaps and maximising treatment time.
- Contribute to the achievement of the spa's retail and treatment revenue targets.
- Stay up to date with industry trends, techniques, product knowledge and new treatment launches.
- Maintain high personal presentation and adhere to uniform standards.
- Complete all required records, consultation forms and treatment notes accurately.
- Support the opening and closing procedures of the spa as required.
- Ensure all tasks are carried out in line with the hotel’s service standards and brand values.
- Report any maintenance issues, equipment faults, or general wear and tear in a timely manner.
- Follow hotel policies relating to health & safety, security, guest data protection, COSHH and allergen protocols without exception.
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WHAT WE NEED FROM YOU
- A recognised beauty therapy qualification, NVQ Level 2 and 3 or equivalent as a minimum.
- Demonstrable experience delivering a range of massage and facial treatments in a professional setting.
- A genuine passion for wellness and an instinct for exceptional guest care.
- Strong knowledge of health and safety, COSHH and professional treatment protocols.
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
- Must be willing to work flexible shifts, including evenings and weekends as required.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . We run background checks on all new hires in this position.
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