Corinthia London
Spa Wellness Concierge
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Our heart, head and hands play a part in everything we do.
By caring about the art of hospitality and perfectining every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.
If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.
About Role
The Spa Wellness Concierge plays an integral role in creating and delivering refined and personalised experiences, offering expert guidance on spa services, wellness practices and retail brands.
Embracing heart, head, and hands values, this role provides a caring and positive approach to guest interactions with a strong focus on operational excellence and a creative entrepreneurial mindset to drive revenue and enhance guest satisfaction.
The role is integral in creating a smooth and luxurious experience from initial enquiry through to post-visit follow-up, ensuring a seamless communication throughout the guest journey.
About You
- Previous experience in luxury hospitality, spa, reservations, or a customer service environment.
- Takes pride in personal grooming and presentation.
- High attention to detail and organisational skills.
- Confidence and professionalism when interacting with high-profile guests.
- Sales-driven with the ability to upsell and cross-sell effectively.
- Strong communication and interpersonal skills.
- A strong desire to learn and develop a career within luxury hospitality.
- Good level of written and spoken English.
- Flexibility to work varied hours.
- Takes pride in own professional grooming.
- Ability and resilience to work under pressure and in a fast-paced environment.
- A background in luxury hospitality or a related field.
- Additional certifications in hospitality, wellness, or customer service are advantageous.
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About Corinthia
Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London’s elegant, uplifting grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.
OUR PROMISE TO YOU
We understand what is important to our colleagues and our benefits offering was tailored with this in mind.
- Highly competitive salary
- 29 paid holidays per annum (inc. bank/public holidays)
- Complimentary dry cleaning of uniform
- Complimentary meals on duty
- Extensive recognition programs and length of service awards
- Stakeholder pension entitlement
- Season ticket loan
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Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:
- Enhanced sick pay
- Eye test vouchers
- Access to Employee health and wellbeing programme
- Mental health and wellbeing workshops
- Discounted Salon, Spa, Food and Beverage and accommodation rates
- Discounted gym membership
- Discounts across our portfolio of international hotels
We will invest in you the same way you do it with us and provide you with access to:
- Learning & Development programmes
- Apprenticeship scheme
- Complimentary English classes
- Corinthia inspired gifts for special occasions
- Enhanced maternity and paternity pay
- Colleague social events
ELIGIBILITY
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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