Spare Parts & Commercial Delivery Manager

POSITION OVERVIEW

The Spare Parts & Commercial Delivery Manager is responsible for managing the availability, movement, and commercial performance of Midea spare parts across the customer and service network. The role ensures that parts are forecast, sourced, stocked, priced, and delivered efficiently to support after-sales service, customer satisfaction, and business profitability.

The manager oversees the end-to-end spare-parts operation, including demand planning, inventory control, supplier coordination, warehousing, order fulfilment, distribution, and performance reporting. They work closely with sales, customer service, technical teams, finance, logistics providers, and Midea’s regional and global supply-chain teams.

Key areas of accountability include maintaining appropriate stock levels, reducing backorders and obsolete and aged inventory, improving delivery lead times, and ensuring strong order fulfilment. The role also manages the commercial aspects of the parts business, including pricing, margins, sales forecasts, budgeting, and cost control.

The Spare Parts & Commercial Delivery Manager monitors supplier and logistics performance, resolves supply or delivery issues, and leads initiatives to improve operational efficiency. They use performance data to identify risks and opportunities, reporting on measures such as parts availability, forecast accuracy, inventory turns, on-time delivery, backorders, and gross margin.

The role typically includes leadership of the spare-parts and delivery team, ensuring clear processes, strong customer service, and compliance with relevant company policies, safety standards, and import/export requirements.

KEY QUALIFICATION

Competencies needed:

• IT Skills
• Self-Appraisal and Continuous Improvement/Learning
• Positive Thinking
• Complaints Handling
• Customer Interactions
• Service Technical Knowledge
• Product Knowledge
• Technical Knowledge application
• Self-presentation and Professional image
• Time Management
• Positive Thinking
• Resilience

As a person:

• Self-starter who acts on their own initiative, taking ownership of tasks and being accountable for their successful conclusion
• Act with integrity, honesty, and morale
• Are open and want to grow by learning and developing yourself
• Are accountable and take responsibility also for failures
• Are ambitious and truly motivated to perform
• Want to do what matters
• Are a true team player

As a team player:

• Team player with the ability to work with and achieve results through and with others.
• Self-starter who acts on own initiative, taking ownership of tasks and being accountable for their successful conclusion.
• Demonstrate ability to work alongside and within a strong team
• Good interpersonal skills on all levels
• Value and understand the individual needs of each member of the team
• Build relationships within the team that create trust, respect, and honesty

Required languages: English