Spare Parts and Customer Service Manager

Required for the UK market-leading supplier of liquid filling and capping machinery working within a small and friendly team, based in Princes Risborough.

Good competitive rate, subject to experience. Reporting to two Owners/Directors. Modern office environment, open plan office.

Job Description:

• Following up Spare part enquiries and dealing with our suppliers.
• Updating our in-house database (Sales Force).
• Creating new Spare part Job Files using Sage.
• Ensuring orders are processed in a timely manner.
• Raising invoices to customers and placing orders with suppliers.
• Follow up deposit invoices.
• Overviewing spare parts all the way through to deliveries.
• Keeping track of progress on all spare parts and reporting to Directors on a weekly basis.
• Answering incoming calls and redirecting within the office.
• Assisting with sales/spares/engineers enquiries to ensure follow-up is complete.
• Liaising with finance to assist with accounts.
• Managing Service Contracts, engineer’s diaries, and service sheets.
• Booking services when due.
• Arranging transport and dealing with customs clearance.
• Follow up on any customer or supplier enquiries.
• General office tasks including filing, record keeping, and assisting Managing Directors as and when required.