Job Opportunity: Apprentice at Xylem Water Solutions

This is an exciting opportunity to join Xylem Water Solutions’ Internal Spares Team as an Apprentice, where you’ll gain hands on experience in customer service, sales processes, and technical support while working towards a valuable qualification.

Wage

£17,433 a year

Minimum wage rates (opens in new tab)

Training Course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.00pm, with 1/2-hour unpaid lunch. 37 hours 30 minutes a week

Start Date

Monday 26 October 2026

Duration

1 year 4 months

Positions Available

1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What You'll Do at Work

As an apprentice, you will get hands on experience and gain new skills and work alongside experienced staff. Through a combination of on the job learning and practical skills development, you will work on real projects from day one.

• Communicating with customers via phone and email, handling enquiries, and ensuring excellent service
• Processing customer orders accurately and efficiently
• Learning how to select and recommend pump spares and accessories to meet customer needs
• Working towards key targets and KPIs set by the Spares Manager
• Supporting internal and external stakeholders, including colleagues and the wider sales team
• Maintaining records and procedures to ensure smooth operations
• Developing your professional skills, from teamwork to problem-solving
• Become competent in the selecting of pump spares accessories
• Working to gain in depth knowledge of internal sales processes and procedures
• Answering calls on the phone queues and assisting with customer queries
• Enter customer orders ensuring a high-level attention to detail, managing customer expectations
• Working to achieve agreed KPI’s and targets as prioritised by the Spares Manager
• Help to maintain all records and procedures where necessary
• Learn and engage to manage and develop both professionally and personally
• Comply to all Health and Safety standards at all times ensuring proper reporting when necessary

Where You'll Work

Private Road Number 1
Colwick
Nottingham
NG4 2AN

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

WEST NOTTINGHAMSHIRE COLLEGE

Training Course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What You'll Learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.