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Spares Team Customer Service Apprentice J3500
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Exciting Opportunity: Apprentice at Xylem Water Solutions
This is an exciting opportunity to join Xylem Water Solutions’ Internal Spares Team as an Apprentice, where you’ll gain hands on experience in customer service, sales processes, and technical support while working towards a valuable qualification.
As an apprentice, you will get hands on experience and gain new skills and work alongside experienced staff. Through a combination of on the job learning and practical skills development, you will work on real projects from day one.
What you'll do at work
- Communicating with customers via phone and email, handling enquiries, and ensuring excellent service
- Processing customer orders accurately and efficiently
- Learning how to select and recommend pump spares and accessories to meet customer needs
- Working towards key targets and KPIs set by the Spares Manager
- Supporting internal and external stakeholders, including colleagues and the wider sales team
- Maintaining records and procedures to ensure smooth operations
- Developing your professional skills, from teamwork to problem-solving
- Become competent in the selecting of pump spares accessories
- Working to gain in depth knowledge of internal sales processes and procedures
- Answering calls on the phone queues and assisting with customer queries
- Enter customer orders ensuring a high-level attention to detail, managing customer expectations
- Working to achieve agreed KPI’s and targets as prioritised by the Spares Manager
- Help to maintain all records and procedures where necessary
- Learn and engage to manage and develop both professionally and personally
- Comply to all Health and Safety standards at all times ensuring proper reporting when necessary
Where you'll work
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Private Road Number 1
Colwick
Nottingham
NG4 2AN
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST NOTTINGHAMSHIRE COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Customer Service Practitioner Level 2.
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Essential qualifications
GCSE in:
- English (grade 4 to 9 (A* to C))
- Maths (grade 4 to 9 (A* to C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Problem solving skills
- Team working
- Initiative
- Personal Presentation
- Commitment
- Common sense
- Reliability
- Sense of Humour
- Honesty and Integrity
About this employer
As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Apprenticeship Agency (FJAA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.
https://theswac.org.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
It is expected that after successfully completing your Apprenticeship, you will progress onto the Level 3 Customer Service Specialist Apprenticeship. Xylem will continue to be committed to your learning and development throughout your career with us.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Ask a question
The contact for this apprenticeship is:
SOUTH WEST APPRENTICESHIP COMPANY LTD
Clare Vertigen
applications@theswac.org.uk
The reference code for this apprenticeship is VAC2000054290.
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