WTW
Special Contingency Risks - Operations Support Specialist
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Special Contingency Risks - Operations Support Specialist
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This role is responsible for supporting a Business Unit from within the Operations team. Working closely with a fast-paced team, providing accurate, effective operational and problem-solving support, within the WTW Client Excellence Model (CEM)
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The Role
Operational and Service Delivery
- Understand, apply and where necessary explain the business unit policies and procedures.
- Deliver timely and accurate end to end client documentation, within the Client Excellence Model (CEM) framework, FCA and contract certainty requirements.
- Loading of data into the relevant WTW systems, in an accurate and timely manner.
- Undertake and verify due diligence of new clients, markets and third parties.
- Review, monitor and provide resolution to technical questions from clients, markets, A&S, claims, compliance and business unit colleagues, to ensure that the client’s best interests are maintained.
- Support the BU in accurate tracking and processing of revenue, as required.
- Assist and liaise with Xchanging, the bureau submission and Facilities teams on submission queries.
- Communicate effectively with colleagues, markets and others where appropriate to maximise service delivery levels.
- Undertake all mandatory training within the deadline set.
- Undertake annually required level of Continuous Professional Development.
- Perform quality checks on all documentation.
- Always maintain confidentiality of information and manage data in line with WTW guidelines.
- Any other duties as requested.
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