Haven Respite
Specialist Bank Support Worker - Nottinghamshire
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Company Description
Haven Respite Ltd is a registered social enterprise based in Nottinghamshire, providing bespoke, in-home respite care and companionship for children and adults with additional needs and their families. We exist for one reason: to give unpaid carers a genuine, high-quality break and to do it with warmth, consistency, and professionalism that families can truly rely on.
We are building a small, carefully selected pool of specialist bank support workers to deliver our private care services across Nottinghamshire. This is not a standard support worker role. Our clients are private families who have chosen Haven Respite because they expect something better — and we need people who are proud to deliver it.
Role Description
As a Haven Respite Bank Support Worker, you will be matched to clients based on your skills, experience, and personality. You will work flexibly across a variety of session types: daytime flexible (could be 3- or 8-hour shifts), evening, overnight (22.00 - 07.00), and live-in, providing tailored, person-centred support in the client's own home.
Every placement is underpinned by a full care plan, individual risk assessment, and bespoke service agreement. You will never walk into a client's home without knowing exactly who you are supporting and what matters to them.
Your work will include:
- Providing companionship, emotional support, and meaningful engagement
- Meal preparation and assistance with eating and drinking
- Medication prompting and accurate recording
- Supporting clients with activities, outings, and community access
- Light household assistance
- Accurate, timely completion of all visit records and observation logs
- Communicating professionally with families following every visit
Who We Are Looking For
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We are selective. We are looking for individuals who bring both the skills and the character to represent Haven Respite with families who have placed a great deal of trust in us.
You will need:
- A genuine passion for supporting people and making a real difference to carers and their families
- Previous experience in a care, support, or health setting (essential for bank pool positions)
- Experience supporting individuals with learning disabilities, physical disabilities, complex needs, dementia, or acquired brain injury — one or more of these areas
- The ability to work independently, use sound judgement, and remain calm under pressure
- Strong communication skills — written and verbal — including the ability to complete care records accurately and professionally
- Confidence using digital systems and apps for recording and reporting
- A flexible and reliable approach to bank working — we need people who commit to sessions they accept
- A full UK driving licence and access to your own vehicle (essential — our clients are in their own homes across Nottinghamshire)
You will also need to be comfortable with:
- Working alone in a client's home environment
- Lone working protocols and risk management
- Overnight and live-in sessions (not compulsory for all workers but desirable)
What Haven Respite Offers
- £16.00 to £20.00 per hour depending on session type and experience
- Enhanced rates for evening, overnight, same-day, and emergency sessions
- A thorough, supported induction before your first placement
- A full bespoke care plan and risk assessment for every client you are assigned to
- Ongoing supervision and check-ins from the Haven Respite team
- A small, close-knit team where your contribution is genuinely valued
- The opportunity to build consistent, trusted relationships with a dedicated client base
- DBS check funded by Haven Respite
- A role where every shift has purpose — you are directly enabling a carer to rest
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Essential Requirements
- Minimum 1 year paid experience in a care or support setting
- Enhanced DBS (we will process this if you do not currently hold one)
- Right to work in the UK (we are not currently able to offer visa sponsorship)
- Full UK driving licence and own vehicle
- Willingness to complete Haven Respite's induction programme and mandatory training
- Agreement to sign a Confidentiality Agreement before accessing any client information
How to Apply
We want to hear from you in your own words first. Send us a short note, no more than one page, telling us:
- Why you want to join the Haven Respite private care pool
- What you would bring to our clients and their families
- The area of care you are most experienced in and what draws you to it
Send your note to: support.care@havenrespite.co.uk
Subject line: Bank Support Worker — [Your Name]
Once we have received your note, we will send you a link to our full online application form at www.havenrespite.co.uk/join-our-team to complete as the next step in the process.
We will invite shortlisted candidates to an informal interview with the Haven Respite team before making any placement offer. We review applications on a rolling basis and will be in touch within 7 days.
Haven Respite Ltd
📧 support.care@havenrespite.co.uk
📞 0115 795 6729 / 07507 490 244
🌐 www.havenrespite.co.uk
Haven Respite Ltd is committed to safeguarding and promoting the welfare of vulnerable adults and children. All appointments are subject to an enhanced DBS check, two satisfactory references, and completion of our full induction programme.
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