Atrium
Specialist, Benefit Operations
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Location: Chester - Hybrid
Pay Rate: £22.00 hour
PAYE
Contract
Duration: 6 Months
About the Role
Atrium is seeking a talented Specialist Benefit Operation to join our People Services team and play a key role in delivering an exceptional employee experience through the effective administration of health, welfare, retirement, wellbeing, and savings programs.
In this role, you will be responsible for the end-to-end administration and continuous improvement of employee benefits programs across assigned markets, ensuring compliance, operational excellence, and high-quality service delivery.
Key Responsibilities
- Manage the day-to-day administration of employee benefits and retirement programs, including enrolments, eligibility changes, terminations, claims, and vendor coordination.
- Act as the escalation point for complex benefits queries, providing expert guidance to employees, HR teams, vendors, and key stakeholders.
- Maintain and update process documentation, local work instructions, training materials, and knowledge articles.
- Support the implementation of new benefit programs, plan design changes, and system enhancements.
- Monitor vendor performance, manage invoicing and payment processes, and ensure service levels are achieved.
- Coordinate annual enrolment activities and benefits communication campaigns.
- Perform data analysis, reconciliations, reporting, testing, and auditing activities to support compliance and governance requirements.
- Identify opportunities to streamline processes and improve operational efficiency.
- Support wellness initiatives and employee engagement activities related to benefits programs.
- Collaborate with HR, Payroll, Finance, external vendors, and global Benefits teams to deliver effective solutions.
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Essential Requirements
- Bachelor's degree or equivalent experience.
- Proven experience in Benefits Administration.
- Experience working across multicultural and multinational environments.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Good understanding of HR processes, employment legislation, and benefits regulations.
- Advanced Excel skills, including Pivot Tables and VLOOKUPs.
- Ability to manage multiple priorities in a dynamic, fast-moving environment.
- Strong stakeholder management and communication skills.
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Desirable Experience
- Experience within an HR Shared Services environment.
- Exposure to broader HR functions such as Payroll, Talent Acquisition, or Performance Management.
- Experience with Workday, ServiceNow, Darwin, or Ariel systems.
- Experience training, coaching, or developing others.
Languages
- Fluent English required.
- Italian or Spanish language skills would be highly advantageous.
Why Join Us?
This is an excellent opportunity to join a global People Services team where you will contribute to delivering world-class benefits programs, drive process improvements, and make a meaningful impact on employee wellbeing and engagement across multiple markets.
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