National Star
Specialist Care and Support Worker
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Specialist Care and Support Worker (Facilitator)
Location
Ullenwood, Cheltenham GL53 9QU (Top of Leckhampton Hill)
Hours
20-44 hours per week
Contract Options
Permanent Term Time Only and 52-Week Contracts Available
Working Pattern
Early shifts from 7am, late shifts until 9pm/10pm and alternate weekends.
Build a Career with Purpose
At National Star, we're dedicated to helping young people and adults with complex disabilities live, learn and achieve their goals.
We're looking for caring, resilient people who share our values of Integrity, Respect, Collaboration, Ambition and Sustainability.
This is more than a job. It's an opportunity to build a rewarding long-term career where you'll make a genuine difference every day.
Why Join Us?
- Permanent contracted hours
- Stable, predictable rotas planned around the academic year wherever possible
- Comprehensive paid training
- Structured career pathways and progression opportunities
- Competency-based development with opportunities for increased responsibility and pay
- Apprenticeships and routes into specialist, nursing and leadership careers
- Supportive multidisciplinary team environment
- Meaningful work that changes lives
Many of our colleagues have developed from entry-level support roles into specialist and leadership positions. We believe in investing in our people and promoting talent from within.
About the Role
We believe in being honest about what the role involves.
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This is a rewarding role, but it can also be physically and emotionally demanding. You will support people with complex disabilities, health needs and communication differences, including individuals whose behaviours may at times challenge.
Personal care is a fundamental part of this role. You must be comfortable supporting individuals with all aspects of personal care while maintaining dignity, privacy and respect.
You will:
- Provide high-quality person-centred care and support.
- Support with personal care, daily living and health needs.
- Use specialist equipment such as hoists and wheelchairs.
- Support learning, independence and life skills development.
- Work closely with therapists, nurses, tutors and colleagues.
- Support social activities and community access.
- Accurately record care, progress and achievements.
Career Development
We're passionate about helping our people grow.
As your skills and experience develop, opportunities may include:
- Key Worker responsibilities
- Advanced healthcare duties
- Medication administration
- Learning Support specialisms
- Behaviour Support specialisms
- Advanced Facilitator roles
- Apprenticeships and professional qualifications
- Progression into nursing, education support and leadership roles
What We're Looking For
We value attitude and values as much as experience.
You'll be:
- Compassionate and respectful.
- Reliable and professional.
- Resilient and emotionally mature.
- A team player who enjoys collaborating with others.
- Committed to learning and personal development.
- Passionate about helping people achieve their potential.
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Experience in care, support, education, healthcare or other people-focused roles is welcomed but not essential.
Benefits
- Competitive rates of pay
- Enhanced weekend rates
- Paid training and development
- Career progression opportunities
- Company pension
- Health and wellbeing programme
- Employee discounts
- Cycle to Work scheme
- Referral programme
- Sick pay
- Free parking
Safeguarding
National Star is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All successful applicants will be subject to pre-employment checks, including an Enhanced DBS check.
Join Us
This role isn't for everyone. It requires compassion, resilience and a genuine commitment to supporting people with complex disabilities.
If our values resonate with you and you're looking for a stable, rewarding career where you can grow, develop and make a lasting difference, we'd love to hear from you.
Contract Type
Permanent
Contract
Full and part-time - term time and all year
Salary
£12.99 p/hr weekdays and £16.24 p/hr at weekends
Location Status
Onsite, Ullenwood
Interview Date
10th September, 24th September, 8th October, 15th October, 29th October
Closing Date
31/10/2026
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