Sopra Steria
Specialist Case Worker - The Children's Funeral Fund for England
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Caseworker
We are recruiting for a meticulous and empathetic individual to join our team as a Caseworker, demonstrating a keen eye for detail and the capacity to handle sensitive and potentially distressing information with the utmost care!
About the Children’s Funeral Fund for England (CFF)
The Children’s Funeral Fund for England (CFF) is a Ministry of Justice (MoJ) scheme that provides funding for the essential elements of the funeral for a child and has been operational since July 2019.
Role Overview
The Specialist Case Working team receives applications to the Fund from burial and cremation authorities and funeral directors. The team receives and processes claims before they are submitted to the MOJ. Claims are logged on the claims management system and then case worked, ensuring the information is accurate and the MoJ has all the evidence needed to make a decision.
The information handled by the Specialist Case Work team can occasionally be sensitive, so you need to maintain a professional distance, but show empathy with the beneficiaries of the Fund and especially on the rare occasions you may be dealing directly with a bereaved family member. Whilst the team is rarely in direct contact with families, we are very proud to support them at a difficult time by processing the claims.
Role Details
This is a part-time hybrid role, working from home, and working from the Blackpool office every Wednesday, allowing for face-to-face team meetings, training, and team building. You will be working Monday to Wednesday each week (22.5 hours per week) and due to the nature of the role, the days need to be full days and we cannot consider anything less than 9am-5pm on each working day. There may, on occasion, be flexibility required in terms of working days.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Training is provided through the Technical Mentorship, Glossary, and all the training materials. This will allow you to respond to queries via email and cover the CFF’s helpline. The helpline operates Monday – Friday between 9am and 5pm.
Key Responsibilities
- Receiving claim forms via email, checking for any existing claims for the same child and logging the new application on the CMS.
- Confirming receipt of claim with the claimant (burial authority/funeral director or responsible person).
- Talking directly to external partners, checking details relating to the funeral and chasing up missing information.
- Providing advice and assistance about the Fund and answering questions about eligibility.
- Confirming details for the funeral along with costs claimed, submitting the claim for review before being issued for determination.
- Confirming the amount a claimant will receive or advising them of any reasons why their claim may not have been approved and then updating all the appropriate files.
- Dealing with any enquiries from the DWP about claims for a Funeral Expenses Payment, making sure no multiple applications for public funding are made.
Skills and Experience
- Empathetic approach to the cases being handled.
- Diligence towards work.
- High standard of written work, as case working requires brief but detailed notes and regular communication with claimants and other service providers using the Technical Guidance to offer assistance with complex queries.
- Ability to maintain excellent working relationships and be willing to take on multiple tasks each day to make sure all service levels are met.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred Qualifications
- Knowledge of the funeral industry or bereavement services.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Details
- Employment Type: Part-time, Permanent
- Location: Blackpool
- Security Clearance Level: SC
- Internal Recruiter: Chloe
- Salary: £16,252.74 per annum
- Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.
About Us
Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.
Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.
Together we are building a better future by delivering real and lasting value.
We are just at the start of what we can achieve together. Come and join us!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London