Peabody
Specialist Housing Officer - Agency Managed
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Our Vacancy
Make a real difference every day
At Peabody, we're committed to helping vulnerable people live safely, independently and with dignity. Our Specialist Housing, Care and Support services provide homes and housing management to people who may be socially excluded, disabled, unwell or experiencing homelessness.
We're looking for a Specialist Housing Officer - Agency Managed to join our Care & Support Agency Management team and play a vital role in the delivery of high-quality housing management services across a portfolio of agency-managed properties.
The Agency Management team ensure that high quality housing management services are delivered by partner agencies on Peabody’s behalf.
If you're passionate about customer service, housing management and building strong partnerships that improve lives, we'd love to hear from you.
What You’ll Be Doing
- Overseeing the delivery of a high-quality housing management service across agency-managed properties.
- Building and maintaining positive relationships with tenants, managing agents, support providers and leaseholders.
- Acting as the day-to-day point of contact for managing agents and support providers across your assigned patch.
- Conducting regular scheme audits and analysing quarterly SHiP returns to monitor managing agent performance and service quality.
- Ensuring full compliance with Housing Management Contracts, identifying risks early and resolving operational issues promptly.
- Carrying out regular property, scheme and estate inspections to ensure standards are maintained.
- Managing tenancy, licence and lease issues, ensuring conditions are adhered to.
- Coordinating and escalating repairs, working closely with contractors and internal teams to achieve timely resolutions.
- Monitoring health and safety compliance and identifying potential risks.
- Maintaining accurate records and ensuring actions are followed through effectively.
- Working collaboratively with Asset Management, Finance, Housing and other departments to deliver excellent customer outcomes.
- Supporting the development of strong, thriving communities within your patch.
- Contributing to service improvements and achievement of key performance targets.
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What You’ll Need
- Experience within housing management, agency-managed services, supported housing, estates services, maintenance, tenancy enforcement, welfare benefits advice, or a similarly challenging customer-facing environment.
- Knowledge of housing legislation and good practice relating to rented and supported social housing.
- Strong communication and relationship-building skills.
- The ability to manage competing priorities and meet deadlines.
- Experience monitoring the performance of contractors and service providers.
- Sound judgement and problem-solving skills, with the ability to assess situations and make effective decisions.
- Confidence using IT systems and maintaining accurate records.
- A strong commitment to Equality, Diversity and Inclusion.
- A positive and adaptable approach to change.
- Full UK driving licence and access to your own vehicle
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Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- Up to 30 days’ annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Please Read Before Applying
Peabody does not provide sponsorship as a licensed UK employer.
Please note, an enhanced DBS check is required for this role
Due to the nature of the role and the locations you'll be required to visit, a full UK driving licence and access to your own vehicle are essential.
Interview Date: We are looking to conduct in person interviews on Wednesday 26th August in our Westminster Bridge Road office
We reserve the right to close this advert early should we receive a high volume of suitable applications.
If this sounds like the right opportunity for you and you’d like to be part of Peabody, we’d love to hear from you. Please apply by submitting an anonymised CV and a short supporting statement explaining why you're a great fit for the role.
If you have any questions about the role, please contact Talent Specialist Joanne Ayliffe at Joanne.Ayliffe@peabody.org.uk.
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