Waverley Borough Council
Specialist Housing Options Officer
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Help Change Lives at Waverley Borough Council
Are you passionate about supporting people through some of the most challenging times in their lives? Do you have the knowledge, resilience and compassion to help people facing homelessness, domestic abuse or complex housing issues? If so, we’d love to hear from you.
About the Role
As a Specialist Housing Options Officer, you’ll play a vital role in helping residents who are homeless or at risk of homelessness, with a particular focus on those affected by domestic abuse. Working as part of our dedicated Housing Options team, you’ll provide practical housing advice, and tailored interventions to prevent or relief their homelessness.
No two days are the same. You will:
- Assess homelessness applications, complete personalised housing plans and determine the Council’s statutory duties.
- Work closely with partners including Social Services, the Police, Domestic Abuse services, health professionals, DWP, schools, landlords and voluntary organisations to achieve the best outcomes for residents.
- Attend multi-agency meetings
This is a rewarding opportunity to make a genuine difference to people’s lives while developing your expertise within a supportive and experienced team.
About You
We’re looking for someone who combines empathy with professionalism and can remain calm and effective when supporting people in crisis.
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You’ll have:
- A good understanding of homelessness, housing legislation and the challenges faced by people experiencing homelessness or domestic abuse.
- Experience of providing housing advice, that help people maintain stable accommodation.
- Excellent communication, negotiation and organisational skills, with the ability to explain complex information clearly and sensitively.
- Experience of working collaboratively with statutory, voluntary and community partners to deliver positive outcomes.
- The resilience, emotional intelligence and sound judgement needed to manage a varied caseload and make informed decisions in challenging situations.
What We Offer
In return for your valued contribution, we offer a competitive benefits package which includes:
- Hybrid and agile working policies
- Training and development opportunities including apprenticeships
- Generous annual leave and flexi time
- An employee assistance programme
- Membership of the Local Government Pension Scheme
You can find out more about working at Waverley and our benefits by visiting: Jobs | Waverley Borough Council
Ready to join us?
We’d love to hear from you - for more information or to have an informal conversation about the role, please contact Chloe Spicer – 01483 523057 Chloe.spicer@waverley.gov.uk
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The closing date for application is 9am on Wednesday 2nd September 2026 and we anticipate interviews being held on Tuesday 8th September 2026
Equality and Inclusion Statement
The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences – we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility here - Working at Waverley Borough Council | Waverley Borough Council
We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility here - Working at Waverley Borough Council | Waverley Borough Council
Please note we do not accept applications after the stated closing time.
Right to work in the UK will be checked as part of the interview process.
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