Specialist: IT Learning & Development

Learning Design & Content Development:

• Design practical learning solutions to support user adoption, including:
  • Instructor-led training materials
  • Quick reference guides and job aids
  • Video and digital learning content
• Develop courseware and user documentation aligned to business needs.
• Ensure all training materials are current, accurate, and aligned with firm technologies.

Adoption & User Enablement:

• Support users in effectively adopting and integrating technology into their daily workflows.
• Identify common challenges and recommend solutions.
• Reinforce best practices and promote efficient, consistent use of firm systems.

Collaboration:

• Collaborate with Technology teams and the business to identify learning needs.
• Provide practical feedback on training approaches and delivery methods.
• Maintain strong working relationships with users across the region.

Project Support:

• Participate in regional technology projects by:
  • Developing training materials aligned to project timelines
  • Delivering training as part of rollout activities

Operational Support & Continuous Improvement:

• Facilitate training registrations and completion administration in the learning management system (LMS).
• Respond to training-related requests through established support channels.
• Monitor training participation and feedback.
• Maintain awareness of changes to firm technologies and update learning materials accordingly.

Collaboration & Team Contribution:

• Participate in a collaborative team environment, sharing knowledge and contributing to team initiatives.
• Provide feedback and suggestions to improve learning programs, tools, and processes.
• Support regional and global learning efforts.

Business Relationship Management:

• Provide a high level of customer service through responsiveness, clear communication, and proactive engagement.
• Act as a trusted resource for training and learning-related needs.
• Engage with users through training sessions, targeted outreach, and ongoing support.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment.

Qualifications, Experience And Personal Attributes

Education/Training/Certifications:

• Bachelor’s degree or equivalent relevant work experience.
• Learning & Development or instructional design certifications preferred.

Professional Experience:

• Experience delivering and developing technology training in a professional services or corporate environment.
• Experience supporting user adoption of enterprise technologies.
• Experience working as an individual contributor within a regional or global team structure.

Technical Skills:

• Proficiency in Microsoft 365 applications.
• Familiarity with legal or professional services applications (e.g., document management systems such as iManage).
• Experience delivering training using virtual platforms (e.g., Microsoft Teams, Zoom).
• Familiarity with learning management systems (LMS).
• Experience creating digital learning content (e.g., videos, guides, or eLearning modules).

Performance Traits:

• Strong communication skills, with the ability to engage users at all levels of the organization.
• Ability to understand user needs and recommend practical learning solutions.
• Strong customer service orientation and commitment to user support.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and organizational skills.
• Ability to collaborate effectively within a team and across functions.
• Comfortable delivering training in both formal and informal settings.
• Proactive, solution-oriented mindset with a focus on continuous improvement.
• Demonstrates adaptability in a fast-paced and evolving technology environment.

At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed.

Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas.

One of our core values at Mayer Brown is to promote inclusion at all levels within the business which is actively supported by our Employee Resource Groups - LGBTQIA+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability), Social Inclusion and Opportunities Network and Work and Me (Family).

We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm.