Ryan
Specialist, Relief & Exemption
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Why Ryan?
Competitive Compensation and Benefits
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
About the Role
As a Specialist, Relief & Exemption, you’ll play a critical role in identifying potential opportunities for rate reductions and refunds on commercial properties. Using digital research and data analysis, you’ll investigate property occupation, assess eligibility, and compile compelling case files for our sales team to engage clients with precision and confidence.
Key Responsibilities
- Case Development & Research
- Conduct extensive online research to assess the eligibility of business premises for rate reductions, reliefs, or rebates
- Investigate occupancy status and build profiles of current and historic occupants across sectors (retail, industrial, office)
- Compile comprehensive, accurate case files that allow the sales team to approach prospects with informed, high-quality insights
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- Data Handling & Reporting
- Input, interpret, and manipulate property and business data using Excel and internal tools
- Maintain clean, organised records of research findings, source trails, and case status updates
- Spot patterns, inconsistencies, or indicators of potential recovery opportunities
What You’ll Bring
- Strong numeracy - comfortable working with figures, property valuations, and rate-related data
- High accuracy and attention to detail - critical when validating property and business information
- Excel fluency - including filters, lookups, basic formulas, and data validation
- Proven focus and concentration - able to deep-dive into research without losing precision
- Fast learner - able to pick up regulatory concepts and apply them in context
- Confident working independently and managing your own workflow
- Strong communication skills - particularly in sharing clear, concise case summaries with internal teams
- Collaborative - ready to contribute to a high-performing, knowledge-driven team environment.
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Why This Role Matters
Our Business Rates team recovers millions in overpaid property tax on behalf of clients. Your work behind the scenes powers that impact, making you a key part of delivering value, credibility, and service excellence. If you thrive on research, detail, and making data useful, this is your kind of role.
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