Hays
Specialist, Tax Reporting & Compliance
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Specialist, Tax Reporting & Compliance II
For one of our client's, global banking organisation, we’re seeking a future team member for the role of Specialist, Tax Reporting & Compliance II to join our Client Custody Operations team. This role is located in Manchester.
About the Role
In this role, you’ll make an impact in the following ways:
- Serve as primary contact point for client tax inquiries - responding accurately and promptly.
- Supported by comprehensive training and mentorship, become your clients’ custody-tax service expert - serving as their primary liaison on withholding-tax rules and processes across key markets and guiding them through market-specific requirements.
- Proactively review your client portfolios, tax entitlements and outstanding documentation to identify opportunities, flag risks and communicate clear, actionable guidance.
- Assist your clients in completing and submitting tax forms tracking progress.
- Analyze reclaim activity, prepare summary reports and keep clients updated on outstanding items and recovery timelines.
- Lead client calls to discuss documentation status, market changes and bespoke tax matters, ensuring full transparency and next-step alignment.
- Monitor service metrics and feedback; collaborate with peers and management to design and implement targeted improvement plans.
- Maintain and enhance internal processes, playbooks and training materials to drive standardization, quality and efficiency.
- Contribute to our Working Together culture - sharing knowledge, mentoring peers and championing continuous learning.
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Requirements
To be successful in this role, we’re seeking the following:
- Bachelor’s degree in Business, Finance, Tax or equivalent, Or
- 2-4 years’ experience in financial-services operations or tax reporting - ideally in a client-facing capacity.
- Understanding of global withholding-tax frameworks, the Custody Chain and operational life-cycles.
- Exceptional communicator with the ability to distill technical tax concepts into clear, client-friendly language.
- Highly organized, with proven ability to prioritize competing requests by urgency, complexity and risk.
- Driven by accountability, collaboration and a relentless focus on client success.
- Proficiency in a second language (Spanish/German/French/Dutch or Italian) is a plus.
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Company Information
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
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