Cyfoeth Naturiol Cymru / Natural Resources Wales
Species Permitting Technical Support Officer
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The role
Are you looking for an opportunity to make a real contribution to protecting Wales' wildlife while delivering excellent customer service?
A fixed-term opportunity has arisen for a Technical Support Officer within the Species Permitting Team, part of the NRW Permitting Service.
Reporting to the Species Permitting Team Leader, you will play a vital role in supporting a wide range of customers applying for species permits covering a variety of species and purposes.
As the first point of contact for applicants, you will respond to enquiries, process incoming applications and support the team with day-to-day case management activities, including finance and payment administration. The team prides itself on delivering exceptional customer service at every stage of the permitting process, and you will help ensure permits are issued in a timely manner while keeping applicants informed of progress throughout.
Your contribution will be instrumental in supporting the effective day-to-day operation of the Species Permitting Team, helping to ensure we continue to provide an efficient, courteous and professional service to our customers. You will also provide general administrative support, managing personal and sensitive information accurately and in accordance with established procedures.
This role is a fixed-term position until 28/02/2027.
As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.
To make an informal enquiry about this role, please contact Ian Williams at Ian.Williams@cyfoethnaturiolcymru.gov.uk
Interviews will take place through Microsoft Teams
About Us
The Species Permitting Team issues permits covering a wide range of UK and European protected species. We work with a diverse range of customers, including members of the public, ecologists, developers, public bodies and commercial organisations.
The team plays an important role in supporting nature recovery by ensuring that permit decisions balance the needs of customers with the protection and enhancement of protected species. Through this work, we help deliver positive outcomes for Wales' wildlife and environment.
As part of the NRW Permitting Service, we are committed to delivering an efficient, effective and customer-focused service.
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What You Will Do
- Plan workload to ensure that the logging and processing of species licences is completed within legislative deadlines.
- Support applicants with pre-application advice for various sites and species.
- Identify opportunities for changes to process and guidance needed to deliver efficient and effective permitting service and assist on co-ordinating the change as required.
- Undertake simple permitting activities including, but not limited to, processing admin amendment requests, transfers and withdrawals of applications.
- Develop and maintain effective customer relationships to ensure good understanding and the efficient delivery of the permitting process.
- Ensure that all relevant documentation is stored appropriately within the organisational document management systems.
- Undertake health and safety duties and responsibilities appropriate to the post
- Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post
- Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
- Any other reasonable duties requested commensurate with the grade of this role.
Your qualifications, experience, knowledge and skills
In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.
- Ability to work within a team, the ability to establish and maintain networks, and the ability to communicate clearly, confidently and persuasively, both orally and in writing.
- Excellent organisational and administration skills and the ability to meet targets and work to deadlines.
- The ability to use word processing, spreadsheets, databases, e-mail, NRW intranet and internet in a Windows environment.
- Strong customer focussed approach to delivery.
- A basic knowledge of UK and European legislation relating to protected species and species ecology. (Desirable)
Welsh Language level requirements
Essential: Level A1 - Entry level
Welsh language levels
Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.
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Additional Information
Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.
Natural Resources Wales is unable to offer visa sponsorship for this position. Although we hold a Skilled Worker visa sponsorship licence, it applies only to specific roles that meet both the eligibility criteria and salary requirements set out by the UK Government under the Skilled Worker visa route.
Benefits
This role will offer a range of benefits, including:
- Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme)
- 28 days annual leave, rising to 33 days
- generous leave entitlements for all your life needs
- commitment to professional development
- health and wellbeing benefits and support
- weekly wellbeing hour to use as you choose
See full details for all the employee benefits you will receive.
Please keep reading
We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.
We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year.
We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses.
We are a Bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.
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