Northern Care Alliance NHS Foundation Trust
SPOA Receptionist/Clerical Officer
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Exciting Opportunity in Community Services Bury
An exciting opportunity has arisen to join our expanding Single Point of Access (SPOA) within Community Services Bury.
Following development of a new model to support our clinical teams across the Division, we are looking for a resilient, robust, and self-motivated individual to undertake the role of Receptionist/Clerical Officer.
About the Role
The successful applicant will provide reception and administrative support to the Single Point of Access by processing referrals, inputting data onto SystmOne, taking telephone queries from healthcare professionals and service users, booking appointments, cancelling clinics, scanning and other general office duties.
The new model provides the opportunity for staff to rotate across different areas of the SPOA based in central Bury or on a community reception, allowing personal growth and development.
The Single Point of Access operates on a 7 day basis, 365 days per year.
Working Hours
The working pattern will be 8am – 4pm or 10am – 6pm on a rota basis.
Some weekend working will be required and Bank Holiday working on a rota basis.
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Key Responsibilities
The role involves rotating between the SPOA hub and the receptions. In the SPOA hub you will answer a variety of telephone calls and queries to support our service users, process referrals, book appointments and support all functions of the Single Point of Access.
You will also provide comprehensive and confidential overall office administration including working collaboratively with other administrative colleagues and support staff.
Requirements
You will need good IT skills with a working knowledge of Microsoft Office applications.
About Us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.
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Benefits
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Contact Information
For further details / informal visits contact:
Name: Ruth Clark
Job Title: Assistant Directorate Manager, Children's and SPOA
Email Address: ruth.clark@nca.nhs.uk
Telephone Number: 07907 572758
or
Michelle Evans
Job Title: Operational Support Manager, SPOA
Email Address: michelle.evans@nca.nhs.uk
Telephone Number: 07564 047247
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