Wolseley Group
SPOC SUPPORT COORDINATOR
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Salary: Up to £26,690 + Bonus + Excellent Benefits
Support Coordinator – Falkirk – Plumb Centre
So, who are we?
We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity / adoption leave
- Access to a great range of online and high street discounts
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We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
Responsibilities
As a Support Coordinator based in Falkirk you’ll be responsible for:
- Managing key customer accounts across multiple sites and branches, acting as the single point of contact for all account-related enquiries
- Building and maintaining strong relationships with customers, providing a high level of service and support
- Placing stock orders on behalf of customers by liaising directly with branch teams and coordinating requirements
- Monitoring stock availability and ensuring customer orders are fulfilled efficiently by checking stock levels and communicating updates
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Role Details
This is a full-time, permanent role working 40 hours per week Monday to Friday between 8.00am – 5.00pm, with one day a week working from home.
Requirements
To be able to demonstrate strong IT literacy, including the ability to use systems and to be able to enter data into spreadsheets accurately
- Communicate confidently and professionally over the phone, providing excellent customer service
- Experience building and maintaining positive relationships with customers through effective communication and account management
- Accurately enter, update and manage data within spreadsheets and internal systems
We look forward to receiving your application!
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