Decathlon
Sports Aftersales and Repair advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
INTERNATIONAL. SPORT PASSIONATE. COLLABORATIVE TEAM MEMBERS. STRONGER TOGETHER
TROUGH OUR DRIVING FORCE TO BRING PEOPLE TOGETHER THROUGH SPORTS TO MAKE
WELLBEING ACCSESSIBLE FOR ALL.
At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON
Group, one of the world's largest sports retailers headquartered in France, we
specialise in creating and distributing sports products through online and
physical stores across 56 countries with over 1,700 locations. With over 40+
stores in the UK, our mission is to be the spirited champion of sports and
healthier living in the nation!
TECHNICAL ADVISOR – DECATHLON TECHNICAL SUPPORT (DTS)
We are looking for an enthusiastic, customer-focused Technical Advisor to join
our team.
The Decathlon Technical Support (DTS) team offers remote, technical support to
customers and teammates to save products from being disposed of or refunded,
extending the life of their purchase. In the UK, the DTS is growing as we
continue to add new sports, new partners, and innovative ways of keeping our
customers' products performing for longer—all while continuing to provide
world-leading customer focus.
A passion for or experience with cycling is preferred; however, we also support
table tennis, fitness equipment, team sports, and mountain sports—with more to
come!
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
YOUR RESPONSIBILITIES
- Customer & Store Support: Satisfy customers—and assist stores—by providing
remote maintenance and repair solutions that will prolong the life of their
product. - Sustainability: Reduce the volume of products disposed of and written off by
offering sustainable repair solutions to customers and stores. - Cost Efficiency: Seek the most cost-effective repair solutions to minimize
business costs and customer charges. - Knowledge Sharing: Keep up to date on all training and role requirements to
ensure the best possible knowledge, and actively share this expertise with
teammates both in the DTS and in stores.
WHO YOU ARE (THE PROFILE WE'RE LOOKING FOR)
- You possess an excellent level of written English.
- You are proficient with IT; experience with Google or Zendesk platforms is a
considerable advantage. - You can navigate and type emails quickly and effectively.
- Previous mechanical experience is beneficial, though a strong passion for
your chosen sport is equally valued. - You have good telephone manners and an unwavering commitment to delivering
excellent customer service. - You can work autonomously and responsibly, even in remote settings.
- You demonstrate an adaptable and flexible approach to tasks and projects.
- You are an efficient time planner with a driven desire to outperform on KPIs.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
IMPORTANT INFORMATION
- Eligibility: Visa sponsorship is not available for this role. Candidates must
already be eligible to work in the UK. - Location/Work Style: This is a hybrid role. The successful candidate is
required to attend our Northampton hub, at least three days a week.
GET TO ENJOY THE FOLLOWING BENEFITS AND PERKS:
- Teammate bonus scheme
- Pension contribution
- Healthy discounts on all Decathlon goodies and services
- Fun weekly Staff Sports/Activities
- Pedal your way to work with the Cycle-to-Work Scheme
- Dive into top-notch training at Decathlon Academy with a catalogue of
physical training courses available - Dive into hundreds of discount vouchers (think groceries, travel, shopping,
and more!) with our discount hub developed by SmartSpending! - A career pathway that is designed by you
- Being part of a team that enjoys repairing
… and many more
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location