Aquent
Sr. Ad Operations Solutions Specialist [AQ-13794]
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Sr. Ad Operations Solutions Specialist
Aquent is partnering with a leading global entertainment and media company, renowned for its innovative approach to content delivery and its commitment to pushing boundaries. This organization fosters a high-performance culture where creativity, innovation, and direct communication are paramount. They empower individuals to take ownership, make impactful decisions, and continuously raise the bar, all while thriving in a fast-paced, evolving environment. This is an incredible opportunity to join a team that values curiosity, embraces smart risks, and is passionate about making a significant global impact.
This is your chance to step into a critical role where you will design, optimize, and support operational solutions that are globally impactful and locally relevant. You will significantly influence how advertising campaigns are executed at scale, ensuring quality, efficiency, and continuous improvement across all operations. Be at the forefront of leveraging advanced automation, troubleshooting complex issues, and leading the testing of cutting-edge platform features, directly contributing to the success of advertising initiatives and the seamless delivery of content to audiences worldwide.
What You’ll Do
- Execute scaled campaign operations with precision, utilizing automation and structured workflows.
- Become the go-to expert for troubleshooting campaign setup, delivery, and quality issues, collaborating closely with product and engineering teams to resolve bugs and validate platform behavior.
- Manage day-to-day campaign issues with external partners, acting as a key technical escalation point for complex delivery and policy challenges.
- Perform rigorous quality assurance on partner work, identifying error trends, addressing process gaps, and contributing to best practice guidance.
- Lead the testing of new product features, tools, and commercial formats, ensuring operational readiness for successful launches.
- Actively participate in User Acceptance Testing (UAT) and feedback loops, identifying opportunities for task automation and process streamlining.
- Support the compilation and analysis of quality and efficiency metrics, contributing to dashboard development and data-driven process improvements.
- Maintain and update critical training documentation for internal teams and external partners, ensuring consistent knowledge across operations.
- Serve as a crucial support for cross-functional partners, addressing ad policy queries, creative validation, and engineering alerts.
- Engage in technical discussions, effectively communicating delivery concerns, feature requests, and bug reports.
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Must-Have Qualifications
- Hands-on digital ad trafficking workflows including campaign setup, creative validation, pacing monitoring, billing, and reconciliation.
- Technical ad operations troubleshooting and bug validation across ad servers, order management systems (OMS), CRM, and task management tools.
- External vendor and offshore BPO operational oversight, including QA, error trend analysis, and process guidance.
- Product testing and platform feature readiness, including User Acceptance Testing (UAT) and feedback loops with Product and Engineering.
- Data and process optimization, including compiling quality and efficiency metrics and contributing to operational dashboard development.
- Cross-functional technical communication for ad policy queries, creative validation, engineering alerts, and operational escalations.
Nice-to-Have Qualifications
- Automation workflow optimization, including scripting and process automation tools.
- Multi-region and global cross-functional operations across international time zones.
- Streaming media, CTV video ads, and digital entertainment advertising experience.
- Direct collaboration with Ads Policy, Product, and Engineering teams.
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About Aquent Talent
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
Client Description
Our Client is the world’s leading streaming entertainment service. Headquartered in California, they’re proud of their unique company culture. This organization has offices all over the world, and has continued to grow for almost 25 years. They now play an active role in production and distribution of original and award-winning content.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
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