Tungsten Automation
Sr. Cloud Operations Engineer
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Job Purpose
The Senior Cloud Operations Engineer, Cloud Services supports and manages the software components of the Tungsten Automation Cloud Solutions technology stack to deliver services to customers. Engineers are expected to provide first-class system operation and support to the Tungsten Automation Software cloud enterprise. The senior engineer must demonstrate technical maturity beyond that of the engineer and be able to professionally communicate with team members, management, other department personnel, third-party vendors, customers, and partners. They must work effectively in a team environment and provide guidance to and share expertise with others in the team. They must work effectively in a team environment. Successful candidates must demonstrate the ability to apply technology to support the needs of Cloud Solutions customers and partners.
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Key Responsibilities
Specific responsibilities include, but are not limited to, the following:
Application Operation Duties:
- Respond to requests from other support teams for incident support to manage and resolve incidents requiring intervention at platform process and application levels.
- Technical Application and Customer deployment of software and infrastructure
Cloud Platform Operations:
- Monitor system status, activity, performance metrics, and capacity
- Participate in weekly on-call rotation to support the incident management process
- Ensure system patches and updates are kept current
- Be the first line of contact for daily operations towards our vendors
- Maintain up-to-date records of all system assets and licenses
- Manage cloud technology resources such as compute and storage
- Monitor the elasticity of cloud solutions and report irregularities and identify possible incidents
- Monitor vendor performance periodically to ensure that service levels and commitments are being met by both sides
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Team Specific Duties:
- Act as first among equals and subject matter expert for management of cloud operations
- Deputize as required for the Cloud Operations Manager
- Support and, where appropriate, mentor less experienced members of the team
- Utilize AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
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