Lubrizol Corporation
Sr Commercial Operations Analyst
Wickliffe
Posted 8 days ago
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Location: Wickliffe OH (US) or Hazelwood UK, hybrid role (4d in the office)
Travel: Limited
How You’ll Make an Impact
- Own and coordinate the Sales Incentive Planning (SIP) cycle, managing the global calendar and ensuring alignment across Commercial Excellence, HR, Finance, and regional sales leadership.
- Partner with HR and Finance during SIP design to ensure commercial objectives, territory structures, and account ownership are accurately reflected in incentive plans.
- Manage SIP exception processes, ensuring proper documentation, approvals, and resolution tracking across the organization.
- Drive improvements and automation of SIP-related processes, increasing efficiency, reducing manual work, and strengthening data integrity.
- Maintain SIP dashboards in collaboration with digital teams, ensuring accurate, timely, and accessible performance data.
- Own the Customer Relationship Management (CRM) enhancement backlog, capturing business needs, defining requirements, and prioritizing initiatives with stakeholders and process leads.
- Act as the coordination layer between business stakeholders, CRM standards, and IT/digital teams to ensure effective delivery of enhancements.
- Monitor and communicate progress against CRM roadmaps while managing stakeholder expectations.
- Maintain and update commercial policy documentation, ensuring accessibility, version control, and alignment with governance frameworks.
- Manage policy exceptions (MOQs, supply terms, account ownership), ensuring appropriate approvals and periodic review.
- Support governance processes such as product obsolescence and act as commercial focal point for Contract Lifecycle Management (CLM).
- Own the Commercial Excellence communication infrastructure, ensuring consistent messaging and maintaining centralized training and documentation repositories.
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Required Qualifications that Enable Your Success
- Proven experience (min. 5y) in commercial operations, account management, sales operations, or business operations within a complex multinational environment
- Strong stakeholder management skills with the ability to influence across functions (HR, Finance, Legal, IT, Commercial)
- Experience handling confidential and sensitive processes such as Sales Incentive Planning
- Strong organizational skills with the ability to manage multiple workstreams with high attention to detail
- Experience with process automation tools (e.g., Power Automate) and data-driven workflows
- Ability to define business requirements and collaborate effectively with IT and digital teams
- Excellent written and verbal communication skills
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Preferred Qualifications that Drive You Forward
- Experience with CRM platforms (e.g., Salesforce)
- Familiarity with Sales Incentive Planning processes
- Experience with Power BI or similar tools
- Background in specialty chemicals or B2B environments
- Prior commercial or sales experience
Your Work Environment
Hybrid office environment with global collaboration, digital tools usage, and adherence to corporate governance and data security standards.
Benefits that Empower You
- Competitive salary with bonus plans
- Flexible work environment
- Learning and development opportunities
- Career growth
- Inclusive culture
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Skills
Sales Incentive Planning
Stakeholder Management
CRM Enhancement
Process Automation
Data Integrity
Commercial Operations
Business Requirements Definition
Commercial Policy Management
Governance Frameworks
Contract Lifecycle Management
Power Automate
Power BI
Salesforce
Account Management
Cross-functional Collaboration
Communication Infrastructure