Open Text UK Limited
Sr. Consultant
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OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
As a Senior Consultant within the Solutions Enablement Team, you will be responsible for leading and managing customer and partner connectivity implementations, while ensuring smooth operations. You will play a key role in overseeing complex migration projects and providing expert consulting services to ensure seamless client onboarding and project delivery.
Working under the direction of a Project Manager, you will execute client implementations in a hosted Managed Services environment, utilizing open communication standards such as FTP, HTTP, AS2, and SFTP. Your primary focus will be to deliver high-quality technical solutions, maintain strong relationships with clients, and ensure their satisfaction with our Managed Services offerings.
WHAT THE ROLE OFFERS
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- Lead the implementation of new and troubleshoot existing client or partner connectivity using standards such as OFTP, X400, AS2, sFTP, and HTTPS.
- Oversee complex cross-platform migrations and ensure that all solutions are delivered on time and to the required quality standards.
- Provide expert consulting to clients on planning and executing partner migrations, ensuring smooth and effective project execution.
- Develop and maintain strong relationships with clients by delivering timely and quality solutions, ensuring customer satisfaction.
- Monitor client requests and ensure that SLAs are consistently met.
- Lead projects related to solution implementation from an enablement perspective, coordinating with internal teams such as Cloud Service Delivery and Customer Support.
- Actively contribute to pre-sales activities, including scoping and estimating engagements of low to medium complexity.
- Drive continuous improvement by identifying opportunities to enhance solution delivery processes.
WHAT YOU NEED TO SUCCEED
- A minimum of 5 years of experience in communications standards such as AS2, HTTPS, sFTP, OFTP, and X400.
- Demonstrated ability to work independently on technical projects with minimal supervision.
- Proven expertise in managing complex projects and ensuring timely delivery.
- Excellent verbal and written communication skills with the ability to manage client relationships effectively.
- Strong decision-making and problem-solving abilities with a focus on identifying and resolving issues independently.
- Ability to prioritize and manage multiple projects in a fast-paced environment.
- Knowledge of EDI standards (EDIFACT, TRADACOMS, X12, VDA, XML) and B2B integration.
- Experience with OpenText products and certification in at least two products would be an asset.
- Strong analytical skills and ability to apply and modify complex concepts to drive innovation and client satisfaction.
- Fluency in English is required; any additional European language (German) is a definite plus.
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ONE LAST THING:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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