Ocean Network Express
Sr Coordinator, Loss Prevention, Legal & Insurance
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We are looking for someone to provide operational support to the Assistant Manager of Loss Prevention, Legal & Insurance within the Europe & Africa (EUA) region. In this role, you will investigate and administer P&I and commercial insurance claims, assist with maritime contract screenings, and support regional risk and compliance projects.
You will also act as a key liaison between regional operations, General Headquarters (GHQ), and external partners to minimize corporate risk and financial exposure, and you will be enjoying a hybrid work model and a strong work-life balance in the process.
The Role
The primary responsibilities will include:
- Claims Administration: Support the Assistant Manager with regional incident responses and claims administration, including document management (LOIs, bills of lading), survey quality assessments, and root-cause risk analysis.
- Contract Screening: Assist in evaluating customer and maritime contracts by mapping liabilities, identifying risk gaps, and ensuring corporate alignment, escalating complex terms when necessary.
- Insurance Renewals: Coordinate with the Assistant Manager and brokers on policy renewals and annual tenders for property, liability, and travel insurance, while guiding regional colleagues on specialist advice.
- Projects & Digitization: Support departmental projects, including implementing claims software, digitizing internal bill of lading processes, planning Loss Prevention workshops, and contributing to publications.
- Optimize Workflows: Collaborate with the Assistant Manager to set goals, optimize workflows, and provide ongoing coaching and feedback for the EUA Loss Prevention Officer (LPO) network.
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The Requirements
- Require 3+ years of professional experience within maritime logistics, shipping lines, P&I clubs, or commercial marine insurance administration.
- Strong operational understanding of maritime documentation, contract terminology, and foundational marine insurance principles.
- Strong time management capabilities and the organizational skills necessary to support departmental project workflows and deadlines.
- Technical Skills: Proficient in Microsoft Office 365 and Google Suite, with a proven ability to quickly learn bespoke claims management software.
- Strong interpersonal skills needed to bridge local operations with global headquarters.
- Business Awareness
- Customer Focus
- Communication
- Problem Solving
- Planning and Organisation
- Decision Making
- Innovation and Improvement
- Teamwork
- Independent & Self-motivated
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The Benefits
- Paid annual leave of 25 days per annum plus UK bank and public holidays.
- Hybrid working arrangement.
- Membership of the Company’s Group Personal Pension Plan.
- Performance Related Pay: a pay award and discretionary annual bonus linked directly to their performance in addition to annual review.
- Permanent Health Insurance.
- Death in Service.
- Private Medical Cover (BUPA) after two years’ service.
- Employee Assistance Programme, with free independent confidential support and virtual GP services.
- An interest-free annual travel season ticket loan.
- Family leave policies enhanced above statutory.
- Enhanced company sick pay policy.
- Medical health check.
- Annual eye test and contribution towards glasses for VDU prescriptions.
- Online employee discount platform
Application
The closing date for this vacancy is 27th August 2026, but if a significant number of applications are received it will close earlier.
Applicants must have a permanent right to live and work in the UK.
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