Jobgether
Sr. Customer Success Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Sr. Customer Success Manager
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Success Manager based in United Kingdom.
As a Senior Customer Success Manager, you will play a pivotal role in helping enterprise customers maximize the value of an innovative technology platform. You will own the customer journey from onboarding and implementation through adoption, retention, and long-term value realization. Working with both technical and executive stakeholders, you will translate complex technology and performance insights into tangible business outcomes. You will act as a trusted strategic advisor, proactively identifying opportunities, risks, and areas for improvement. The role offers significant exposure to ecommerce, digital product experiences, machine learning, data, and advanced search technologies. You will collaborate closely with highly skilled engineers, data scientists, product specialists, and commercial teams in a fast-paced, international environment. If you enjoy solving complex problems, building lasting partnerships, and seeing customers achieve measurable results, this role offers an opportunity to make a meaningful impact.
Accountabilities
- Own the end-to-end customer journey, from project kick-off and launch through adoption, ongoing engagement, and value realization, ensuring customers achieve meaningful business outcomes.
- Build trusted relationships across complex enterprise organizations, working effectively with engineers, data and product teams, ecommerce and technology leaders, and senior executives.
- Understand the objectives, priorities, and influence of different customer personas and align technical and business stakeholders around shared success plans.
- Translate technical concepts, product capabilities, and performance data into clear business value, connecting solutions to metrics such as revenue, conversion, customer experience, and operational efficiency.
- Plan and lead impactful Quarterly Business Reviews and Executive Business Reviews, using measurable results and strategic recommendations to drive alignment and define priorities.
- Proactively identify risks, blockers, and changing customer needs, leading escalations with urgency, clarity, and strong stakeholder communication.
- Advocate for customer needs while exercising sound judgment around engineering involvement, prioritization, and alternative solutions.
- Use customer insights, performance data, and ecommerce best practices to provide proactive recommendations and identify opportunities to improve outcomes.
- Maintain accurate success plans, stakeholder maps, account documentation, training materials, and action plans to ensure strong alignment internally and externally.
- Partner closely with Account Management to support customer retention and growth by demonstrating value, strengthening executive relationships, and identifying expansion opportunities.
- Contribute to the continuous improvement of onboarding, integration, and customer support processes by sharing best practices and developing scalable approaches.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- At least 3 years of experience managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a comparable customer-facing role.
- Experience working with complex enterprise organizations and building relationships with stakeholders ranging from technical and product teams to ecommerce leaders, VPs, and C-level executives.
- Strong executive presence and confidence leading strategic customer conversations, including QBRs and EBRs.
- Excellent stakeholder management and influencing skills, with the ability to build consensus, create momentum, and drive progress without direct authority.
- Strong problem-solving abilities, intellectual curiosity, and the capacity to quickly understand new technologies and complex business challenges.
- A self-starting, adaptable mindset with the ability to prioritize effectively, triage issues, and focus on the areas with the greatest customer and business impact.
- Strong communication skills and the ability to explain complex technical concepts in a clear, compelling, and business-oriented way.
- Experience in ecommerce, digital commerce, search, product discovery, or a related technology environment is highly valued.
- Fluency in French is required.
- Based in Romania, with the ability to collaborate effectively within a distributed international team.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Competitive compensation package, including stock options.
- Fully remote working environment, giving you the flexibility to choose where you live and work.
- Work-from-home stipend to help you create an effective and comfortable home office.
- Apple laptop provided to new employees.
- Annual training and professional development budget.
- Parental leave for eligible employees.
- Opportunity to work alongside talented technologists and industry experts while continuously expanding your skills.
- A collaborative, international environment focused on meaningful impact, continuous improvement, empathy, openness, and curiosity.
- Commitment to diversity, equity, and inclusion, with equal opportunities for people from all backgrounds.
How Jobgether Works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location