HR Operations & Compliance

• Ensure HR operations comply with UK employment legislation and internal company policies.
• Maintain HR policies, procedures, employee handbooks, and documentation.
• Support payroll by coordinating employee information, attendance, leave, and benefits administration.
• Ensure compliance with GDPR, right-to-work regulations, employment law, and statutory HR requirements.
• Maintain HR systems and employee databases ensuring data accuracy and confidentiality.

Performance Management & Talent Development

• Coordinate the annual performance management cycle including goal setting, reviews, and development planning.
• Support managers in performance improvement discussions and employee development initiatives.
• Track performance review completion and maintain performance records.
• Coordinate learning and development initiatives to enhance employee capability.
• Support succession planning and internal talent development programs.

Employee Relations & Engagement

• Build positive relationships with employees across all functions.
• Provide first-line guidance on HR policies, procedures, and employment-related matters.
• Support employee engagement initiatives, wellness programs, recognition activities, and cultural events.
• Assist in resolving employee concerns while ensuring fairness and confidentiality.
• Foster a positive, inclusive, and high-performance workplace culture.

HR Projects & Process Improvement

• Support the implementation of HR initiatives aligned with organizational growth.
• Identify opportunities to improve HR processes, automation, and employee experience.
• Participate in HR transformation projects and policy enhancements.
• Prepare HR reports and dashboards to support business decision-making.
• Support organizational restructuring and change management initiatives where required.

Compensation & Benefits Administration

• Coordinate annual compensation review processes.
• Support salary benchmarking and market analysis activities.
• Administer employee benefits and leave programs.
• Coordinate with payroll providers to ensure timely and accurate payroll processing.
• Respond to employee queries relating to compensation and benefits.

Cross-Functional Collaboration

• Partner closely with Finance, Operations, Legal, and departmental leaders on HR initiatives.
• Support international hiring and employee mobility where applicable.
• Assist leadership with organizational planning and workforce analytics.
• Promote HR best practices across the organization.

Key Performance Indicators (KPIs)

Talent Acquisition

• Time-to-hire and quality-of-hire.
• Recruitment SLA adherence.
• Offer acceptance ratio.
• Candidate experience and hiring manager satisfaction.
• Successful onboarding completion.

HR Operations

• Accuracy and timeliness of HR documentation.
• Payroll and employee data accuracy.
• Compliance with statutory and internal HR requirements.
• HR process efficiency and turnaround time.
• Audit readiness of employee records.

Employee Engagement

• Employee engagement and satisfaction scores.
• Employee retention rates.
• Completion of performance management cycles.
• Participation in learning and development initiatives.
• Employee feedback and issue resolution effectiveness.

Compliance & Governance

• Compliance with UK employment legislation and GDPR requirements.
• Timely implementation of HR policies and procedures.
• Zero major HR compliance breaches.
• Accurate maintenance of HR records and documentation.

Business Partnership

• Support delivered to business leaders.
• Contribution to workforce planning and organizational effectiveness.
• Successful delivery of HR projects and initiatives.
• Collaboration across departments to achieve business objectives.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related discipline.
• CIPD qualification or equivalent HR certification preferred.
• 5+ years of progressive Human Resources experience.
• Experience managing recruitment, HR operations, employee relations, and performance management.
• Knowledge of UK employment legislation and HR best practices.
• Experience working within a fast-paced, international, or luxury business environment is preferred.