Security, compliance and operational resilience

• Respond to endpoint security alerts and support cyber incident, vulnerability remediation and access-control activities.
• Complete assigned audit and control evidence, including SOX-related activities, accurately and on schedule.
• Operate in accordance with company IT standards, information-security requirements, health and safety rules and site procedures.
• Support backup verification, disaster-recovery readiness and corrective actions where requested.

Applications, manufacturing and projects

• Support local business applications such as CAD, time and attendance, environmental monitoring and shop-floor systems, escalating to application owners where appropriate.
• Contribute to refresh, migration, deployment, facility-change and software implementation projects while maintaining day-to-day service.
• Identify recurring issues and improvement opportunities, using data, customer feedback and root-cause analysis to strengthen service quality.
• Maintain safe, orderly IT spaces and provide practical support in office and manufacturing areas, including occasional physical equipment moves and rack patching.

Person specification:

Essential experience and knowledge

• 5 – 10 years’ progressive IT support experience, including substantial 2nd-line work and exposure to 3rd-line or infrastructure activities.
• Proven delivery of high-quality support to enterprise users, both in person and remotely, with ownership of complex incidents.
• Strong Windows 10/11, Microsoft 365, Active Directory, Group Policy and Microsoft Entra ID knowledge.
• Practical understanding of endpoint management, application deployment, patching and device compliance.
• Sound networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, VPN and basic firewall concepts.
• Working knowledge of Windows Server, virtualisation, file services, permissions and backup monitoring.
• Experience with an ITSM platform such as ServiceNow and disciplined use of incident, request, change and knowledge processes.
• Ability to document technical procedures, interpret policies and audit requirements, and work effectively where the solution is not fully prescribed.
• Strong customer communication, prioritisation, problem-solving and root-cause analysis skills.

Desirable experience

• Manufacturing, engineering, aerospace or defence-sector IT support.
• CAD, time and attendance, environmental monitoring or operational/manufacturing technology support.
• SOX controls, vulnerability remediation, Cyber Essentials or comparable compliance activity.
• PowerShell scripting, awareness of Microsoft Azure or similar cloud services.
• Mentoring or coaching colleagues and contributing to continual service improvement.

Qualifications

Relevant practical experience is more important than a specific qualification. However, and understanding of ITIL processes and some industry standard qualifications such as Microsoft, CompTIA or similar would be advantageous.

Personal Attributes:

• Calm, accountable and service-focused, with clear written and verbal communication.
• Proactive and self-directed, while collaborating effectively within a virtual, multi-disciplinary IT team.
• Highly organised, able to balance planned project work with changing operational priorities.
• Curious and adaptable, with a commitment to continuous learning and safe working.
• Willing and able to travel to other UK sites and provide occasional out-of-hours support.

Working Environment:

The role is primarily site-based and includes office, server/comms-room and manufacturing-floor work. Manufacturing locations may be noisy and contain machinery, chemicals or dusty equipment areas. The postholder must follow all site health, safety, security and access requirements and use appropriate equipment and controls.

Benefits We Offer:

• Salary sacrifice-led pension plan that matches employee contributions up to 6%.
• Employee Stock Purchase Plan.
• Free life assurance cover at the value of eight times basic annual salary.
• Salary sacrifice Electric & Hybrid Vehicle car scheme
• 26 days holiday per annum, plus bank holidays.
• Holiday purchase scheme which enables employees to purchase an additional 5 days worth of annual leave each year.
• Option to join medical cash plan (MediCash)
• Internal reward and recognition scheme linked to internal benefits platform.
• Employee Assistance Programme.
• Comprehensive wellbeing programme that supports employees with their physical, mental and financial health, as well as their cultural/environmental wellbeing.
• Competitive employee discounts platform that provides employees with discounts with leading brands/retailers.
• Cycle to Work scheme.
• Subsidised canteen
• Company sick pay.
• Learning and development opportunities

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.