Decision rights

• Own the platform portfolio backlog, operating cadence, and allocation of team capacity within approved strategy, funding, service commitments, and platform assignments.
• Approve routine platform configuration, workflow, administration, release, support, and enablement decisions within established architecture, security, accessibility, data, and change standards.
• Define service ownership, operating procedures, support tiers, escalation routes, acceptance criteria, and governance controls for assigned services.
• Recommend tool-fit decisions, investments, integrations, license actions, migrations, rationalization, renewal positions, and vendor-support changes.
• Accept a capability into operational support only when ownership, funding, controls, support expectations, documentation, and transition or exit criteria are defined.

Role boundaries

• Enterprise Architecture and accountable technology leaders retain authority for material architecture direction, investment decisions, and exceptions; this role leads operationalization for assigned services.
• Business and product owners retain process outcomes, roadmaps, funding choices, benefit ownership, and adoption accountability.
• Engineering, security, identity, data, finance, procurement, legal, and vendor-management functions retain their respective technical, policy, financial, sourcing, legal, and commercial authorities.
• The role does not assume ownership of platforms, products, or enterprise-wide asset-management activities that have not been formally assigned to the function.

Key relationships

• Leadership: Director, Enterprise Architecture.
• Team and platform partners: Team members, platform specialists, service owners, and matrixed contributors supporting assigned enterprise tools and services.
• Architecture and delivery partners: Enterprise and solution architecture, product, engineering, cloud, infrastructure, identity, integration, data, security, and technology delivery teams.
• Business and control partners: Business and process owners, finance, procurement, vendor management, legal, privacy, accessibility, risk, audit, and communications stakeholders.

Measures of success

• Service availability, incident severity, restoration time, repeat incidents, change success, integration health, and operational risk.
• Percentage of approved technology and portfolio decisions transitioned to a named operational owner with a support model, controls, documentation, adoption measures, and exit criteria.
• Timely engagement in affected planning cycles and measurable improvement in work-management or service-management readiness and configuration quality.
• Percentage of priority renewals with timely usage, ownership, license, support, and value assessments plus an approved action plan.
• Demand visibility, cycle time, backlog age, on-time delivery, stakeholder satisfaction, adoption, active usage, workflow effectiveness, and training completion.
• Roadmap delivery, documentation quality, audit readiness, backup coverage, and execution of approved license, migration, rationalization, and retirement actions.
• Team capability, role clarity, knowledge transfer, development progress, and reduction of critical single-person or contractor dependency.

Qualifications

Required experience and qualifications

• Typically 8 or more years of experience in enterprise platforms, SaaS operations, service management, product operations, or technology delivery, including 4 or more years leading people or complex platform programs.
• Demonstrated experience leading enterprise work-management, collaboration, service-management, or developer-support platforms at scale.
• Experience leading an Atlassian or comparable platform ecosystem, with sufficient technical knowledge to govern administration, workflows, integrations, analytics, and marketplace applications.
• Experience with service ownership, incident and change management, platform roadmaps, license governance, vendor relationships, renewals, migrations, rationalization, and adoption programs.
• Ability to convert architecture and portfolio decisions into durable operations and use service, usage, cost, risk, and value evidence to improve future decisions.
• Ability to balance reliability, user experience, standardization, security, accessibility, cost, and speed across diverse enterprise stakeholders.
• Strong people leadership, executive communication, operational judgment, cross-functional influence, and data-driven prioritization.
• Bachelor's degree or equivalent practical experience in technology, operations, engineering, business, or a related field.

Preferred experience

• Atlassian and ITIL certifications or equivalent practical expertise.
• Experience with identity and access integrations, observability, testing platforms, enterprise architecture repositories, configuration management, and software license-management processes.
• Experience leading platform consolidation, business-process migration, merger, acquisition, divestiture, separation, or large-scale technology stabilization.

Additional Information

• As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision.
• VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
• If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
• VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.

Business Segment: Versant O&T