Content, Thought Leadership & Social Media

• Develop and manage an ongoing content and thought-leadership strategy covering AI Data Services, AI model development and evaluation, AI safety, Trust & Safety and emerging market trends.
• Write blogs, articles, executive perspectives, newsletters and other content directly, or engage Practice subject-matter experts and other contributors where appropriate.
• Interview Practice executives and SMEs and translate complex technical or operational topics into clear, compelling market-facing content.
• Identify opportunities for contributed articles, sponsored content, industry publications, webinars, panels, podcasts and speaking engagements.
• Build a structured thought-leadership program for Practice leaders, including LinkedIn posts, executive commentary, presentation concepts and market POVs.
• Own the ongoing content strategy for the Practice's LinkedIn presence, maintaining a consistent weekly and monthly publishing cadence.
• Create a balanced mix of market insights, thought leadership, event promotion, client outcomes, capabilities, employee expertise and industry commentary.
• Track social and content performance, including audience growth, engagement, traffic, conversions and resulting commercial opportunities.

Marketing Collateral, Case Studies & Sales Enablement

• Lead development and maintenance of high-quality internal and external marketing collateral supporting AI Data Services and Trust & Safety.
• Create capability overviews, one-pagers, presentations, solution briefs, use-case materials, infographics, executive POVs, event materials and other sales-enablement assets.
• Develop targeted content for specific industries, buyer groups, client challenges and emerging AI use cases.
• Partner with Sales and Business Development to identify gaps in the materials required to support client conversations and prospect engagement.
• Establish and manage a pipeline of potential client case studies and proof points.
• Work with delivery teams and account leaders to identify engagements with measurable outcomes that can be developed into client stories, testimonials or anonymized case studies.
• Maintain an organized and current repository of Practice marketing and sales assets.

Corporate Marketing & Internal Practice Marketing

• Serve as the primary marketing liaison between the Practice and Concentrix Corporate Marketing, Demand Generation, Communications and related teams.
• Ensure Practice priorities are represented within broader Concentrix campaigns and marketing programs.
• Develop internal communications and enablement materials that help Concentrix sellers and account leaders understand AI Data Services and Trust & Safety capabilities, market opportunities, proof points and available assets.
• Support internal sector meetings, leadership events and client-attended forums where the Practice has an opportunity to build awareness or generate opportunities.
• Identify opportunities for broader external visibility through analyst engagement, awards, industry associations, executive networks and relevant media channels.

Marketing Analytics, Pipeline Attribution & ROI

• Own measurement and reporting for Practice marketing activity and provide clear monthly and quarterly updates to Practice leadership.
• Establish consistent tracking for events, campaigns, content, social media, memberships, sponsored programs and other marketing investments.
• Track metrics including target-account engagement, event registrations and attendance, meetings generated, leads, opportunities, pipeline created, pipeline influenced and closed-won revenue.
• Measure the effectiveness and ROI of individual events, campaigns, platforms and marketing investments.
• Work with Sales and Business Development to maintain effective lead routing, campaign attribution and follow-up.
• Use performance data to recommend adjustments to marketing strategy, channel mix and budget allocation.
• Ensure marketing reporting demonstrates not only activity and engagement, but marketing's contribution to Practice growth.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you have:

• 5+ years of progressive B2B marketing experience, ideally within technology, artificial intelligence, professional services, outsourcing, digital services, SaaS or another complex enterprise-services environment.
• Demonstrated experience developing and executing integrated B2B marketing strategies.
• Strong experience with event marketing, demand generation and targeted account engagement.
• Experience partnering closely with enterprise Sales and Business Development teams.
• Excellent writing, editing and storytelling skills with the ability to translate complex subject matter into compelling executive-level content.
• Experience developing blogs, thought leadership, case studies, presentations, sales collateral and social-media content.
• Strong understanding of LinkedIn and B2B social-media marketing.
• Demonstrated experience measuring campaign performance, marketing attribution, pipeline contribution and return on investment.
• Experience managing marketing budgets, vendors, agencies, publishers or external partners.
• Strong project-management skills and ability to manage multiple concurrent campaigns, events and deadlines.
• Comfort working directly with senior executives and subject-matter experts.
• Ability to operate effectively within a large global organization and influence stakeholders across multiple functions.
• Strong intellectual curiosity and willingness to rapidly develop expertise in AI Data Services and Trust & Safety.
• Bachelor's degree in marketing, communications, business or a related field, or equivalent professional experience.

Preferred Qualifications

• Experience marketing AI, machine learning, data, Trust & Safety, digital platforms or related technology services.
• Experience marketing complex managed services or outsourcing solutions to large enterprises and technology companies.
• Experience with account-based marketing, CRM campaign attribution and marketing automation.
• Experience developing executive thought leadership and supporting external speaking opportunities.
• Experience managing global marketing programs across the United States, United Kingdom and other international markets.

What Success Looks Like

The successful Marketing Manager will help the Practice:

• Increase awareness and understanding of Concentrix AI Data Services and Trust & Safety among priority audiences.
• Build engagement within strategic target accounts.
• Generate qualified meetings, leads and opportunities through marketing activity.
• Demonstrate measurable pipeline and revenue contribution from events and campaigns.
• Improve the return generated from the Practice marketing budget.
• Establish a consistent and credible thought-leadership presence in the market.
• Maintain high-quality, current collateral and client proof points that support Sales and Business