OpenText
Sr. Program Manager
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Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact
As a Senior Program Manager within Fulfillment Operations, you will play a critical role in shaping and scaling the global fulfillment strategy for both license and cloud software products. You will lead complex, cross-functional programs that drive operational excellence, improve client outcomes, and enable business growth. This role operates at the intersection of strategy and execution - partnering with senior stakeholders across Sales, Client Experience, IT, and Operations to design, implement, and continuously optimize fulfillment processes and capabilities at a global scale.
What The Role Offers
- Lead strategic programs and initiatives to transform and optimize global fulfillment processes, including software licensing, entitlement, and delivery capabilities (e.g., SLD, CT, OTSM, and related systems)
- Partner with senior stakeholders across Fulfillment Operations, Sales, Support, and IT to define priorities, align on outcomes, and drive execution against business objectives
- Drive end-to-end program delivery, including planning, requirements definition, design, testing, deployment, and post-implementation optimization for medium to highly complex initiatives
- Establish and monitor key performance indicators (KPIs) to measure program success, identify opportunities for improvement, and ensure alignment with organizational goals
- Act as a trusted advisor and subject matter expert for fulfillment processes, representing regional and global operational needs in strategic discussions and decision-making forums
- Lead cross-functional collaboration to gather and translate business requirements into scalable process and system solutions, ensuring alignment across multiple geographies and functions
- Manage risks, dependencies, and issue resolution, proactively identifying and addressing challenges that may impact program delivery or client outcomes
- Drive operational rigor and governance, including SOX compliance, process adherence, and standardized global practices
- Develop and deliver executive-level communications, including status updates, program reviews, and business case recommendations
- Champion continuous improvement, leveraging data, stakeholder feedback, and industry best practices to evolve fulfillment capabilities and client experience
- Enable organizational readiness and adoption through training, documentation, and change management across global teams
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What You Need To Succeed
- 7+ years of experience in program management, business operations, or process transformation, preferably within a global technology or software organization
- Proven experience leading complex, cross-functional programs in a matrixed, multinational environment
- Strong expertise in business process design, optimization, and systems integration, ideally within fulfillment, order management, or software licensing domains
- Demonstrated ability to influence senior stakeholders and drive alignment across diverse teams and priorities
- Strong analytical mindset with experience using data and metrics to drive decision-making and continuous improvement
- Experience managing operational risk, compliance requirements (e.g., SOX), and governance frameworks
- Exceptional communication and executive presentation skills, including the ability to translate complex concepts into clear business narratives
- High level of ownership, accountability, and adaptability, with the ability to navigate ambiguity and deliver results in a fast-paced environment
- Experience working with enterprise systems and tools supporting fulfillment processes (e.g., licensing platforms, CRM, support systems)
- Bachelor’s degree or equivalent experience
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One Last Thing
At OpenText, we operate with a strong sense of ownership, collaboration, and purpose. This role is a unique opportunity to influence global fulfillment strategy, partner with senior leaders, and deliver programs that have meaningful impact across the organization and client experience.
If you are passionate about driving operational excellence, leading transformational initiatives, and working at scale in a global environment, we’d love to hear from you.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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