Norstella
Sr. Solutions Lead/Solutions Lead, Content Operations
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Norstella
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
- Accelerate the drug development cycle
- Assess competition and bring the right drugs to market
- Make data driven commercial and financial decisions
- Match and recruit patients for clinical trials
- Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
Job Description
We are seeking a Solutions Lead who will support Norstella’s approach to AI solution development and evaluation, building the frameworks, methodologies, and scoring standards that determine whether our AI solutions are accurate, reliable, and fit for purpose in the hands of life sciences clients.
Working cross-functionally across content authoring, product, commercial, data science, data engineering, and services, you will serve as the authoritative voice on what good looks like, and ensure that every evaluation Norstella publishes, internally or externally is defensible, reproducible, and credible.
This role sits within Content Operations and is the connective tissue between what our models and products can do and what the market will trust, with a growing client-facing presence over time. We welcome candidates who bring strong domain and methodological depth, as well as those who combine that expertise with hands-on technical skills in evaluation automation and backend development.
Responsibilities
- Work with teams to define operational readiness and quality criteria for new and evolving data products, validating that outputs meet the standard regulated life sciences clients expect at each stage of the data product lifecycle.
- Develop and maintain deep, working knowledge of Norstella’s underlying data assets, pipelines, and product architecture the backend fluency required to evaluate outputs with credibility.
- Support the design of technically complex solutions spanning data integration, analytics workflows, and AI-powered capabilities, working alongside data science and engineering teams to validate solution architecture and ensure delivery feasibility before client commitments are made.
- Support Norstella’s evaluation methodology end-to-end, designing and running assessments that demonstrate model accuracy, reliability, and fitness-for-purpose across data products and AI-powered solutions.
- Collaborate with product and commercial teams to support the GTM process for new solutions, translating eval outcomes into proof points, reference materials, and use-case documentation that reflect genuine domain depth.
- Assess complex client opportunities end-to-end: qualifying fit, framing solutions, and articulating a clear value proposition to both technical and commercial audiences.
- Develop repeatable playbooks and solution templates that allow the team to scale its impact and maintain consistency as the product portfolio grows.
- Act as a point of accountability for quality through to delivery, staying engaged to ensure solutions land as evaluated and committed.
- A rigorous, evidence-driven thinker who holds the line on quality and is as comfortable flagging model limitations as championing model strengths.
- Familiarity with AI product development and evaluation methodologies — including scoring frameworks, and statistical approaches to measuring performance.
- Comfortable operating across technical and commercial conversations, adapting fluency without losing substance.
- Strong commercial instinct, able to translate eval outcomes into a value proposition a client or internal audience will trust.
- A clear communicator who builds credibility across functions through substance, not just style.
- Organised and structured, with the ability to manage multiple workstreams and maintain rigour under pressure.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- Minimum Undergraduate (Bachelor’s) degree preferably in life sciences, medical sciences, computer science, statistics, or a related field.
- 3+ years of experience in a solutions, strategy, consulting, data science, or product commercialization role, ideally within pharma, life sciences, or health data.
- Demonstrable experience working across the full solution lifecycle from identifying a client need through to post-delivery adoption in cross-functional environments.
- Familiarity with the pharmaceutical commercial landscape, including drug development and launch dynamics, market access, regulatory pathways, or related domains.
- A strong track record of aligning stakeholders across functions
- Ability to be flexible and manage multiple priorities in a fast-paced environment.
- Willingness to work collaboratively in a hybrid/virtual environment across several time zones.
Preferred Qualifications
- Advanced degree (PhD or MBA) in a relevant field.
- Experience developing, evaluating, deploying, and monitoring algorithms and models from proof-of-concept through production, in a reproducible and auditable manner.
- Experience working with or alongside AI/data science and data engineering teams on production-grade systems.
- Experience in a platform or SaaS business, particularly one with both data and analytics products.
- Ability to write and maintain code in Python or a similar language — particularly for eval automation, scripting evaluation pipelines, or building tooling that supports repeatable and scalable assessment workflows.
- Familiarity with software engineering best practices relevant to eval infrastructure, such as version control, testing frameworks, CI/CD pipelines, or experiment tracking tools (e.g. MLflow, Weights & Biases).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- 25 days annual leave, 4 days for volunteering and a personal day
- 5% pension match
- Group Life Assurance (100% employer funded)
- Group Income Protection (100% employer funded)
- Other voluntary benefits such as: Dental, Cash Plan, PMI Excess Cover, Health Screening & Critical Illness
Our guiding principles for success at Norstella
- Bold, Passionate, Mission-First
- Integrity, Truth, Reality
- Kindness, Empathy, Grace
- Resilience, Mettle, Perseverance
- Humility, Gratitude, Learning
Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.
All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: ApplicationHelp@norstella.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location