Job Summary

The Global Delivery division is responsible for onboarding all new clients onto Clearwater’s SaaS platform. The Sr. Subject Matter Expert works on a variety of client implementations to provide deep domain expertise including Solvency II reporting or Derivatives & Alternatives asset classes. They are an integral part of a collaborative division spanning analysts, team leads, and program managers. Collaborating with development teams, they strategize and enhance our product offering, streamline the client onboarding experience, and expedite delivery timeframes through scalable processes.

Responsibilities

• A leader in implementing Clearwater Way methodologies for client implementation and onboarding, including aligning with Clearwater's Client Engagement Model.
• Proactively identifies opportunities for improvement and takes the lead in developing solutions within their role or team.
• Provides guidance to peers on industry knowledge, although Clearwater-specific assumptions and functionality are still being developed. Not yet at a level to serve as a confident client advisor.
• Applies Clearwater's core value proposition (aggregate, reconcile, report) in a general context and is developing expertise in at least one specific market/regulatory regime (e.g., IM, US insurance, Solvency II, Local GAAP, Canadian insurance).
• Demonstrates confidence in handling financial accounting and Investment statements, utilizing dashboards, report manager, formulas, advanced grouping, and filtering.
• An expert in Clearwater's core offering of Accounting, Compliance, Risk, and Performance reports, with a robust repertoire of user stories used as best practice.
• Effectively communicates and collaborates with a global team to resolve problems and address client inquiries accurately and efficiently.
• Shares knowledge by designing and implementing training materials and Standard Operating Procedures (SOPs), while also influencing thought leadership and contributing to whitepapers.
• Serves as a trusted client advocate and a confident client advisor.
• Has the ability to influence project stakeholders by providing clear solutions for their requirements.
• Strategizes with product management and development teams to enhance the client onboarding experience, reduce delivery timeframes, and establish repeatable, scalable processes.