World Wide Technology
Sr. Technical Delivery Manager
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Why WWT
World Wide Technology (WWT) strives to make a new world happen. WWT’s work benefits clients and partners as much as it does its people and community across the globe.
Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.
With more than 15,000 team members and over 60 locations globally, WWT’s culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.
Do you want to make a real-world impact in a collaborative, inclusive environment? Join WWT today.
What is the Solutions Consulting & Engineering team, and why join?
Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence and engineering brilliance enable our success.
We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customers’ problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges.
Overview
The Senior Technical Delivery Manager is a leader responsible for orchestrating end-to-end delivery across WWT’s full portfolio of services. This role ensures operational excellence, drives measurable business outcomes and serves as the executive point of accountability for delivery quality, financial performance, customer satisfaction and growth enablement within our largest and most strategic accounts.
The ideal candidate brings deep consulting rigour, technical fluency and strong executive presence to the role.
Key Responsibilities
Client leadership and relationship management
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- Serve as the executive delivery leader and trusted advisor for strategic accounts across WWT.
- Build and maintain long-term relationships with client executives, ensuring alignment between WWT’s capabilities and client priorities.
- Lead executive governance, steering committees and quarterly business reviews.
- Anticipate client needs, identify risks and proactively shape solutions that strengthen the client partnership.
Program and delivery oversight
- Provide end-to-end oversight of complex, multi-tower programs spanning:
- Infrastructure modernization — networking, compute, storage and data centre.
- Multicloud architecture, migration and operations — AWS, Azure, GCP.
- Security architecture, zero trust, SOC modernization and threat operations.
- Application development, modernization and DevOps.
- Digital workspace, collaboration and end-user experience.
- Automation, AIOps, observability and platform engineering.
- Integrate delivery across WWT’s ATC labs, integration centres, consulting teams and OEM/ISV partners to ensure seamless execution.
- Establish and maintain program governance, KPIs, dashboards and quality standards consistent with delivery expectations.
- Drive risk management, issue resolution and cross-functional alignment across engineering, consulting, supply chain and partner teams.
Presales and growth enablement
- Partner with Account Managers, Client Directors and Consulting Services leadership to shape opportunities across WWT’s portfolio.
- Translate client business challenges into actionable solution architectures, delivery approaches and execution roadmaps.
- Lead or support presales activities including scoping sessions, solution workshops, ATC briefings and executive presentations.
- Develop high-quality Statements of Work (SOWs), delivery models, estimates and risk assessments that balance client value with delivery feasibility and commercial viability.
- Serve as the delivery voice in deal shaping, ensuring commitments made during presales can be delivered with excellence and profitability.
- Contribute to account planning, pipeline development and identification of expansion opportunities within existing programs.
Financial and commercial management
- Own financial performance for assigned accounts or programs, including revenue, margin, forecasting, backlog and cost management.
- Ensure delivery is aligned with contractual commitments, profitability targets and WWT’s commercial frameworks.
- Manage commercial constructs including SOWs, MSAs, change orders, consumption-based models and managed services engagements.
- Partner with sales and account leadership to identify and pursue growth opportunities across consulting, integration and technology services.
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People leadership
- Lead, mentor and develop high-performing delivery teams across consulting, engineering, PMO and operational functions.
- Foster a culture of accountability, collaboration, innovation and continuous improvement.
- Model WWT’s core values and commitment to diversity, equity and inclusion.
Operational excellence and innovation
- Champion delivery best practices across WWT’s consulting, engineering and integration capabilities.
- Leverage WWT’s Advanced Technology Center (ATC) to accelerate solution validation, prototyping and customer innovation.
- Promote automation and modern delivery models to improve efficiency and outcomes.
- Drive standardization and scalability across engagements while tailoring approaches to client context.
- Ensure compliance with WWT’s risk, quality and security standards.
Qualifications
Required
- 12+ years of experience leading large-scale technology or transformation programs, with at least five years in a senior delivery leadership role.
- Proven success delivering multi-tower programs across infrastructure, cloud, security or application domains.
- Strong executive presence with the ability to influence senior stakeholders and lead complex governance structures.
- Deep understanding of delivery methodologies (Agile, hybrid, waterfall), PMO governance and operational frameworks.
- Demonstrated financial acumen including P&L ownership, forecasting and commercial management.
- Experience leading large, matrixed teams across consulting, engineering and operations.
Preferred
- Experience at a Big 4 or top-tier consulting firm.
- Familiarity with WWT’s core technology partners — Cisco, Dell, NetApp, VMware, AWS, Microsoft, Google, Palo Alto, F5 and others.
- Industry expertise in sectors such as energy, healthcare, financial services or service provider.
- Advanced degree (MBA, MS) or relevant certifications (PMP, SAFe, ITIL, cloud certifications).
Success profile
A successful Senior Technical Delivery Manager at WWT demonstrates:
- Strategic thinking, with the ability to translate vision into execution.
- Strong fluency across WWT’s business lines.
- Calm, confident leadership under pressure.
- Exceptional communication and stakeholder management skills.
- A bias for action, accountability and measurable outcomes.
- A commitment to quality, integrity and continuous improvement.
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