TEKsystems
SRE Operations Support
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
The SRE Operations Support role acts as a Subject Matter Expert within a dedicated Site Reliability Engineering team, responsible for managing, maintaining and troubleshooting complex production environments. You will support multiple stages of the deployment lifecycle, ensuring applications are delivered reliably, thoroughly tested and effectively monitored. Working closely with both support and engineering teams, you will help maintain the stability, performance and reliability of mission-critical systems.
Responsibilities
- Deploy applications across all production environments, including Staging, Pre-Production, UAT and Production.
- Troubleshoot application and system issues, identifying root causes and implementing effective solutions.
- Perform testing and quality assurance activities following deployments to validate functionality and stability.
- Develop and enhance testing and deployment guidelines to support consistent and reliable releases.
- Monitor client systems to ensure services are operating as expected and performance remains within agreed thresholds.
- Implement automation processes using proprietary worker and job management systems to improve operational efficiency.
- Collaborate with support teams to triage, investigate and resolve issues impacting live systems.
- Create SQL queries and scripts to process workloads and support operational requirements.
- Investigate system performance issues and recommend optimisation opportunities where appropriate.
- Support the day-to-day operation of systems and products through proactive monitoring and early issue detection.
- Work closely with support teams to assist with analysis, incident management and problem resolution.
- Apply strong analytical and problem-solving skills when investigating system and application issues.
- Maintain a structured and disciplined approach to work, ensuring tasks are completed and appropriately documented.
- Adhere to established team processes and workflows, contributing to a consistent and collaborative way of working.
- Develop knowledge across a range of systems and technologies, adapting quickly to new tools and platforms.
- Communicate effectively with cross-functional teams when requesting or providing support.
- Prioritise client operations and service reliability in all day-to-day activities and decision-making.
- Undertake management responsibilities in line with company policies and applicable legislation, including interviewing, hiring and training employees.
- Plan, allocate and oversee work for team members, support performance management activities and contribute to employee development.
- Assist with resolving team challenges and fostering a positive, collaborative working environment.
- Carry out additional duties as required to support the reliability, availability and performance of production systems.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Skills
- 5+ years' experience troubleshooting applications within production or operational environments.
- 3+ years' experience writing and supporting SQL, with strong SQL development skills.
- Good understanding of Microsoft SQL Server and SQL Server Management Studio (SSMS).
- 3-5+ years' experience in Systems Engineering, including hands-on experience with Windows Server.
- Experience working within Agile environments using JIRA and SCRUM methodologies.
- Proven ability to troubleshoot issues across application and hosting environments, including multi-tier architectures.
- Enthusiasm for learning new technologies and the ability to apply new knowledge quickly.
- Strong teamwork, communication and stakeholder management skills.
- Good to advanced practical SQL programming experience.
- Excellent problem-solving and analytical skills across both systems and applications.
- Working knowledge of Windows operating systems within enterprise environments.
Additional Skills & Qualifications
- Bachelor's degree in Engineering, Computer Science, or equivalent industry experience.
- Experience with job scheduling and workload management systems.
- Basic object-oriented programming experience, ideally with C# and/or F#.
- Experience troubleshooting IT systems and infrastructure-related issues.
- Exposure to AWS and cloud-based environments.
- Knowledge of Windows and Windows Server administration.
- Background supporting applications within 2nd and 3rd line support functions.
- Experience with software testing and QA best practices.
- Familiarity with ECS, APIs and IIS Server environments.
- Strong documentation skills, with the ability to clearly record processes, procedures and solutions.
- Proactive mindset with the ability to identify and address issues before they impact services.
- Ability to mentor colleagues while working collaboratively within team structures.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Location
London, UK
Rate/Salary
300.00 - 350.00 GBP Daily
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location